AcuityMD is a technology company that connects software and data to help MedTech companies of all sizes transform how they bring their products to market. Each year, the FDA approves ~6,000 new medical devices. By combining quality data and tailored workflows, our platform helps MedTech commercial teams get their devices into the hands of the health care providers who need them to improve patient care. We're backed by Benchmark, Redpoint, and Ajax Health and we're on a mission to accelerate the adoption of cutting edge medical technologies.

In this role, you will serve as a crucial link between AcuityMD and its Customers, leveraging data analytics to help address strategic business questions and enhance decision-making. You will actively engage with our Customers to understand their unique needs, tailor data analyses to meet their objectives, and derive actionable insights.

Team Mission

The Professional Services team's mission is to deliver a superior implementation experience to our customers, enabling them to focus on what matters most. We have developed a point of view based on our experience implementing hundreds of customers, which we leverage to ensure every new customer is well positioned to succeed. We maintain a culture of continuous improvement and approach every customer interaction as a partner, **collaborating with them to ensure they are well positioned to achieve their business goals.

Responsibilities

Partner with Customers to understand their business objectives and define data-driven questions and reporting needs.
Scope, build, and maintain customer-facing reports and analyses, including both one-time and recurring deliverables.
Communicate findings from reports and analyses in a clear, actionable way that helps Customers make informed decisions.
Identify recurring customer needs and propose scalable solutions to Professional Services processes or AcuityMD products that create efficiencies for the team and our Customers.
Collaborate cross-functionally with Product, Engineering and Customer Success to ensure alignment between Customer needs and our product capabilities
Implement quality control processes to validate and ensure the accuracy of reports, integrations, and analyses, and monitor data flows to proactively identify and resolve issues
Assist with data-related configuration changes and org clean-ups to ensure customer environments align with best practices
Stay informed on industry trends and data best practices to continuously improve customer deliverables and internal team efficiency.

Your Profile

1-4+ years of experience in data analytics
Experience working with databases and analyzing, validating, and transforming large datasets using SQL
Expertise in data visualization tools such as Looker, Hex, Tableau, or similar
Excellent communication and interpersonal skills to effectively communicate with Customers
You have an aptitude for explaining technical concepts to both technical and non-technical stakeholders.
Ability to think strategically and provide actionable recommendations
Experience managing analytical project, prioritizing tasks, and managing timelines
You pay strong attention to detail, are proactive, self-driven, and highly organized
Are curious and show genuine interest in learning about our customers' science, technology, and business imperatives

Nice to Haves

Experience working in (or consulting for) the Medical Device industry
Experience with data scripting languages or statistical/mathematical software, such as Python
Experience with BigQuery
Experience creating Looker Models

AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, market data and may vary from the range provided. Base salary range: $90,000-$120,000

You must have an eligible work permit in the USA or Canada to be considered for this position.

We Offer:

Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
Competitive compensation with equity upside.

Who We Are:

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.

The Product:

AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

AcuityMD

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