Position Title: Technical Analyst IV
Employment Type: 6-month CTH
Location of Position: Remote
Work Schedule: M-F (8-5pm)

Top Three Required Skill Sets:
1. Experience with CCaaS
2. Experience creating user stories in Jira
3. Experience with Five9 platform

Job Description
The Technical Analyst IV is responsible for delivering superior services acting as a liaison between the line of business and IT partners with a focus on end user experience such as data integration and flow, application support and project delivery. Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Defines and performs analysis, design, planning, implementation, and supports critical business processes and procedures with a focus on our long-term technology road map which require technical and systems knowledge. The Technical Analyst manages plans, organizes, and controls projects which have an organizational impact as well as provides day-to-day support for complex applications systems.

Responsibilities:

You will participate in project meetings including SCRUM to generate technical requirements.
You will use analytical skills to help determine issue or defect resolutions in coordination with the Quality Engineering team.
You will work closely with CCaaS technologies and with vendor partners in project delivery.
You will create business requirements, user stories, and acceptance criteria for projects that involve our supported applications.
You will contribute to the technology strategy in the development of multi-year technology roadmaps.
You will develop and maintain critical vendor relationships.
You will have advanced technical understanding of application data flows across multiple applications, software and system integrations, RDBMS principles, tiered environments, and cloud environments.

Requirements:

This level of knowledge is normally acquired through completion of (a/an) Bachelor’s Degree in Information Technology or Computer Science or related field of study and / or 5-7 years of directly related experience in Technical Analysis, Data Analytics, or equivalent combination of education and experience.
Knowledge of CCaaS systems and technologies (Five9 Studio and VCC required)
Familiarity with tools such as Jira, Confluence, and Lucid Docs
Extensive experience with User Story creation using Jira
IT and IS standards and concepts
Experience working in a fast-paced team on multiple projects involving different groups with shifting priorities
Solid conceptual thinking and analytical skills
Solid collaborative skills

Archon Resources is a top staffing and recruiting firm offering direct hire and contract placement in Tulsa, Dallas, Oklahoma City, Austin, and Northwest Arkansas. Our experienced teams focus on placing IT, Accounting/Finance, and Administrative professionals that can support all your back-office needs. When experience matters, Archon Resources is here to get the job done. Connecting talent, building relationships, and providing better results…This is The Archon Way.

To learn more about this opportunity call us at (918) 508-7000.
Apply online at ArchonResources.com.

TULIT

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Technical Analyst IV