Position Title: Data Analyst

FLSA: Exempt, Full-Time

Compensation Range: $70k to $75k, annually with full benefits

Schedule: 40 hours/week | Monday - Friday, with some nights and weekends

Location: 100% In-Person, on-site in San Francisco, CA

Start Date: December 1, 2025

Mission:

Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area’s oldest Black-led, Black-serving nonprofit organizations with 106 years of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and we welcome all from cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services.

Summary:

BTWCSC seeks a highly-reliable, collaborative, professional and results-driven Data Analyst to help our dynamic, multi-service organization meet its ambitious short-term and long-term operational targets while sustaining its growth. The Data Analyst will report directly to the Senior Manager of Technology and Data and be part of both the Programs and Operations teams. The Data Analyst will be responsible for administration, data collection design, needs assessment, and user experience of the organization's client-serving data systems and ensuring its integrity.

In collaboration with the Senior Manager of Technology and Data, this role will play a critical role in managing the day-to-day operational effectiveness, program success and activities (programs, events, rentals, building projects) and financial sustainability of Booker T. Washington Community Service Center. This role is a hands-on position that combines technical expertise in data systems with a strong focus on user-centered design and support. The Data Analyst will serve as the primary resource for our program teams, providing direct technical support, creating documentation, and leading trainings to empower our staff to use data effectively and confidently.

The hiring and interview process for this position entails a remote database design exercise (1-3 hours) with a follow-up technical assessment to be completed in a later interview round.

Essential Duties:

Data Tool & Systems Management: Act as the primary technical builder for our client-serving data systems, including our core platform, Airtable. This includes designing, implementing, and optimizing data tools to meet the needs of program teams and the organization.
Data Quality & System Audits: Ensure the accuracy and integrity of program data by regularly auditing information and resolving issues. This includes proactively identifying and resolving discrepancies to maintain a reliable source of truth.
Training & Support: Lead the training and onboarding of new staff to our data systems. Develop and maintain training documentation, and provide ongoing technical support to program teams. Authorize and manage higher-level access permissions in Airtable to maintain data security.
Workflow and Documentation: Assist in the development and maintenance of Standard Operating Procedures (SOPs) for key data workflows. This involves creating clear, user-friendly technical documentation on how to interact with Airtable and integrate it with other software like Google Workspace.
Data Analysis and Evaluation: Work closely with program managers and BTWCSC leadership to analyze data for trends that inform program management and improvement. Lead data inquiry to help BTWCSC meet its programmatic goals and track its impact. Align data systems with program evaluation and learning agenda. Collect/analyze data to inform strategic and operational decision-making. Demonstrate curiosity and a learning/ growth mindset.
Data Maintenance & Reporting: Meet regularly with program teams to make sure reporting is updated and accurate. Provide support for data-seeking requests, including grant and impact reporting to inform programmatic decision-making in alignment with BTWCSC’s strategic plan and Theory of change.
Data Security: Collaborate with the program leads of each department to support overall data security efforts, ensuring that all data handling and storage practices align with established policies.
Other duties as assigned.

Qualifications and Skills Required:

2-5 years of experience with database management. Strong preference for candidates with prior experience building and managing databases within Airtable.
BA/BS or relevant experience in Data Analytics, Computer Science, Statistics, or Information Science/Technology preferred.
Proven experience building and maintaining data systems, preferably in a nonprofit or similar environment.
Experienced in office software with strong preference for familiarity with Google Workspace.
A user-centered mindset with a passion for designing systems that are intuitive and easy to use for varying comfort levels with technology.
Demonstrated ability to write clear, concise, and user-friendly technical documentation, developing communications for audiences with varying levels of data familiarity.
Familiarity with best practices and tools for program evaluation, such as theory of change or logic models
Experience in creating and delivering training and providing technical support to non-technical users.
Deep understanding of social and racial issues and committed to championing causes that serve low-income and communities of color; direct experience in working with vulnerable and diverse populations
Excellent problem-solving skills and a meticulous attention to detail.
Familiarity with data security best practices.
Demonstrated interpersonal skills including flexibility and the ability to listen, negotiate and collaborate with various stakeholders
Proactive, organized, independent, motivated and detailed oriented
Ability to work independently and be both creative and strategic when confronted with complex and multifaceted opportunities and challenges
A positive attitude, compassion, and strong team-oriented work ethic
Demonstrates ability to plan, implement, and execute. Strong applicants must have the ability to be flexible and adapt to change

Professional Expectations:

In addition to responsibilities, candidates will exhibit and represent behaviors consistent with the expectations within the BTWCSC competency guidelines listed below:

Ability to respectfully work within and across diverse cultures, backgrounds.
Ability to maintain discretion and confidentiality and handle sensitive information.
Demonstrates a desire to serve others and fulfill community needs for vulnerable populations
Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
Builds rapport and relates well to others.
Makes sound judgments and transfers learning from one situation to another. Exercise mature judgment and good decision-making.
Embraces new approaches and discovers ideas to create a better member experience.
Strives to meet or exceed goals and deliver a high-value experience for members.
Pursues self-development that enhances job performance.
Demonstrates an openness to change and seeks opportunities in the change process.

Physical Requirements:

Must be able to move 35 pounds safely. Must be able to remain in a stationary position during shift. Physical requirements are also typical of those needed in an office environment.

Schedule:

Monday - Friday, 9:00 am to 6:00 pm, some nights and weekends. Additional hours may be required for program activities including but are not limited to, BTW staff events, evening and late-night duty, and staff meetings; a calendar will be provided.

Benefits & Compensation:

BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full time and exempt with an annual salary range of $70k to $75k plus a full benefits package, including:

100% employer covered excellent health, dental, and vision benefits
Paid time off, including 15 days paid vacation, plus holidays and Center seasonal breaks/closures
Workers compensation
Employee Assistance Program
Monthly wellness benefit after 90 days
Access to daily hot meals and snacks
Commuter benefits after 90 days
Life and disability insurance
401K match plan (4% company contribution, 1% employee contribution required)
Professional development opportunities, including conferences, seminars, webinars, and trainings

BTWCSC is an Equal Opportunity Employer committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. According to the San Francisco Fair Chance Ordinance, we will consider employment qualified applicants with arrest and conviction records.

To Apply, please submit the following:

A brief cover letter detailing your fit and qualifications for the position
Copy of any relevant certifications
Resume or CV
Minimum of 2 references, including at least one recent supervisors
Application submission screening will be completed on a rolling basis
Applicants must pass a full background check and LiveScan

Booker T Washington Community Service Center

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