Description:

SOFTWARE ENGINEER

Rochester, NY

Description

Department: Enterprise Systems Group

Billable Hours Goal: 80% of worked hours

Position Type: Full Time

Travel Required: Minimal as needed

JOB SUMMARY:

Provide development and customization of Epicor ERP Application. Translate software requirements into workable programming code and maintain and develop programs for use in business. Adhere to ComTec's 4 values: Passionate about the customer, Dedicated to the employee, Do the right thing, Fire in the belly.

REPORTS TO: Manager, Enterprise Systems Group

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

Utilize ERP and SDK tool set in conjunction with programming knowledge to provide customized solutions both within and external to the application
Develop and test Customizations, BPM’s, Crystal Reports, SSRS Reports and Queries with attention to detail and accuracy
Document all modifications to client software according to company policy
Manage assigned ticket and task queue to meet deadlines and other milestones
Provide classroom training to end users on Microsoft SSRS, Crystal Reports, and other Epicor technical tools

ADDITIONAL RESPONSIBILITIES:

Troubleshoot, identify and evaluate alternative solutions to a problem
Maintain daily timesheet and expense report entries and submit them accurately and timely
Other duties as required

Requirements:

TECHNICAL SKILLS:

C# / VB.NET (intermediate/Advanced)
Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate)
Crystal Reports development (Basic)
Microsoft SSRS Reporting (Basic)
Knowledge of Progress ABL code and/or Microsoft LINQ a plus

SOFT SKILLS & ABILITIES:

Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document
Strong written and verbal communication skills
Pleasant and professional demeanor in all client and internal communications
Ability to multi task
Intellectually resourceful with sound judgment and effective decision-making abilities
Independent worker and able to work effectively on daily tasks without direct supervision
Strong organization skills and ability to operate efficiently throughout daily tasks
In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
Demonstrate empathy with users and professionalism at all times
Work well with clients at all levels
Operate with client satisfaction in mind
Energy, enthusiasm and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:

Related Bachelor’s degree or equivalent work experience
4+ years of Microsoft .Net programming experience
Epicor application experience a plus

WORK ENVIRONMENT/PHYSICAL DEMANDS:

Use of computer and office equipment
Ability to remain calm in stressful situations
Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

Ability to schedule for evening or weekend work occasionally
Valid driver’s license in your state of residence and reliable personal vehicle

DATE CREATED/REVISED: November 2025

Compensation details: 90000-117000 Yearly Salary

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SOFTWARE ENGINEER