Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Job Purpose

The Sr. IT, Business Analyst is primarily responsible for responding to and diagnosing service issues through discussions with users and is responsible for leveraging resources across all levels of the organization. Secondary role includes the deployment of IT Manufacturing Technologies in conjunction with the execution of Product Program Launches and Manufacturing Footprint modifications.

Job Duties and Responsibilities

Job Duties and Responsibilities

Provide technical support to user devices (Laptops, PC’s, printers).
Capture business requirements, develop technical functional specifications, participate in all IT and MES project planning.
Provide technical support for shop floor devices (PC’s, handhelds, label printers, printers, MES hardware).
Support and assist with the deployment of MES, SCADA and sequencing applications.
Responsible to align with Dana IT standards for hardware, software and IT operational processes (incident management, change control, security, testing, promote to production…)
Provide On-Call and after-hours support; ersolves issues and/or ensures resolution of issues.
Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool.
Promotes customer relations in tune with company plans and policies.
Conveys customers’ perspective to project teams responsible for newly implemented products and existing product enhancements.

Education Requirements & Experience

Bachelor’s Degree preferred in a technical discipline (Engineering, Computer Science or equivalent certification (Vocational training, or related certification program or equivalent experience of 5-7 years related professional experience).
Direct Experience
Experience working on Windows 7, Windows 10, Windows 20016 Server based devices, market centric database technologies (ORACLE, SQL..)
Office tools – MS Suite.
Handheld and Barcode device configuration (RF Scanners, Tablets, metal tag scanners, printers…).
Support for Engineering software (AutoCAD, Mechanical Desktop, etc.).
Experience deploying and supporting MES systems.
Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.
Develop functional requirements to solutions and changes to business processes, policies, and information systems.
Direct desktop hardware & software support.
Integration of control, measurement, and test platforms (PLC’s, robotics, CNC’s, gages, IOT devices…) with upper level databases & reporting systems.

INDHT

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Dana Incorporated

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