Overview
Ferguson Digital Solutions is seeking a people-oriented problem solver to provide specialized support for our government client. The work setting will be primarily remote, but the candidate must be able to provide support onsite in Washington, DC on occasion as the project demands. You will assist with reviewing materials submitted by regulated parties in the transportation fuel industry, with responding to industry inquiries on regulatory matters, and with supporting the use of IT systems for complying with the EPA Fuels program.

To succeed, you must develop a deep knowledge of the regulations, guidance, policies, and use of the IT systems related to EPA programs for transportation fuel and be able to communicate on these subjects clearly and concisely with stakeholders. Communication and outreach take place through various methods including a Jira Service Desk management inquiry system, email, phone, and the use of guidance documents, tutorials, web pages, webinars, and meetings.

The successful candidate will have strong writing and communication skills, strong analytical skill, and be a fast learner with web-based IT systems and applications. The successful candidate will be able to work on multiple projects simultaneously and be able to work closely with a team both in a remote and team-room environment. The successful candidate will be a self-starter who can manage his/her own work and help other team members with their tasks. An interest in renewable fuel, protection of the environment, or environmental policy is highly desirable.

Responsibilities:

· Review registration, reporting, and transaction compliance submissions, perform some data entry, and execute other miscellaneous tasks as requested by client

· Analyze and interpret information and questions submitted by industry stakeholders regarding IT systems, operations, and policies within the Programs

· Develop and follow standard operating procedures

· Analyze data and stakeholder input and develop observations and findings to aid in decision-making

· Identify functional requirements through process analysis, review of documents and procedures, and interviews and meetings with stakeholders

· Clearly and concisely communicate with the systems development team regarding industry issues and requests. Assist the development team in troubleshooting as needed

· Support business operations development

· Conduct industry stakeholder outreach to relay new or existing guidance

· Draft reports summarizing support team activity

· Integrate feedback and revisions into all work products

Desired Qualifications:

· BA or equivalent + 0-3 yrs related experience, or MA

· Must be able to work onsite at the client location in Washington, DC, if needed.

· Comfortable working with end clients and providing customer support

· Strong verbal and written communication skills

· Knowledge of business process analysis

· A self-starter who can manage their own work

· Preferable – some experience with database query techniques and languages

· Highly desirable - an interest in renewable fuel, protection of the environment, or environmental policy

· U.S. Citizenship required

Work Conditions: This position requires the ability to work primarily in a remote office environment with occasional travel to EPA Headquarters in Washington, DC. The role involves extended periods of computer use, virtual meetings, and phone communications. The position may require sitting for extended time periods.

Ferguson Digital Solutions is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws. We are committed to creating an inclusive environment where all team members can contribute to their fullest potential.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Washington, DC 20460

Ferguson Digital Solutions

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