Job Summary
We are seeking a detail-oriented Data Processor/Analyst to join our team. The ideal candidate will act as a liaison between the Client Services/Data Processing and Information Technology departments. This position provides support for both external clients and our internal Operations Team. This role requires strong computer skills to include SQL and SSMS knowledge, proficiency in databases and Latitude (or similar CRM software), and the ability to perform data entry with accuracy. The Data Processor/Analyst will play a crucial role in ensuring data integrity and facilitating efficient workflows within the organization.

Responsibilities

Enter, update, and maintain data in various databases and CRM systems.
Perform data collection, account maintenance and ensure accuracy through regular audits.
Create and send reports and files to clients to include remittances, close reports, status reports, update files, and other files and reports as requested.
Process daily incoming files and reports from clients to include direct pays, recalls, placements, updates, and others as requested.
Edit and maintain Latitude layouts for operational workflows both internal and external.
Provide ongoing customer service (through email, phone calls, etc…) for both internal and external clients.
Write and optimize SQL queries for reporting and data validation.
Collaborate with compliance and IT teams to ensure regulatory alignment.
Support audit requests with data extracts and layout snapshots.
Maintain instructions for each task performed and cross-train members of the department to ensure coverage during periods of absence.
Setup and/or proof client account setup, strategies, and auto-assigns.
Design, test, and implement programs and procedures for new and existing clients.
Collaborate with other departments to streamline processes and improve data flow and effeciencies.
Setup new employees on the network and remove terminated employees from the network.
Maintain confidentiality and security of sensitive information.

Experience

3+ years working in role of data analysis or financial services operations.
Proficiency in computer skills, particularly with Microsoft Excel and database management.
Strong organizational skills to manage multiple tasks efficiently.
Knowledge of General Customer Service, Financial Services, and/or Collection
Knowledge of PC applications and utilities to include: Microsoft Office, Adobe Acrobat, SQL, BI, Tableau, Winzip, UltraEdit, etc.
Knowledge of ETL database programs and tools, such as Microsoft Access, Microsoft Excel
Proficiency in SQL and SSMS, file formatting and programming skills
Experience in Latitude or similar CRM software– preferable but not required

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Work Location: In person

Financial Recovery Services

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