Delivery Tech Lead – Experience Domain
We are seeking a Delivery Tech Lead to provide hands-on technical leadership and end-to-end accountability for one of four critical experience domains: Customer, Lending, Accounting, or Financial. You will guide technical delivery for 3–4 agile teams, mentor 20–40 technical professionals and serve as the final authority for all technical decisions within your domain. This is a dedicated, non-rotational leadership role, reporting to the Director of Technical Delivery.

Key Responsibilities:
Technical Direction & Ownership

Own all technical decisions affecting delivery, quality, and system stability within your domain.
Set domain-specific technical standards, integration strategies, and modernization approaches.
Lead architecture design, approve technical interfaces, and develop deep system knowledge.
Maintain hands-on involvement to guide and unblock teams while managing long-term strategy.

Delivery Execution

Accountable for on-time, high-quality delivery across multiple agile teams.
Drive planning, technical estimation, and release readiness for your domain.
Resolve delivery impediments quickly and ensure continuous flow of value.
Manage transitions between Plan-to-Build and Build-to-Run phases.

Engineering Quality

Enforce domain-specific code quality, testing standards, and compliance requirements.
Define quality gates, track technical debt, and implement sustainable delivery practices.
Promote DevOps, automation, and secure coding practices within your teams.

Team Enablement & Mentorship

Provide technical coaching to developers, testers, and analysts across your capability teams.
Guide 3–4 scrum teams through complex technical challenges and design decisions.
Identify and mentor emerging technical leaders within your domain.
Foster collaboration and shared learning without relying on direct authority.

Cross-Functional Collaboration

Work with Product and Program peers to balance feasibility, priorities, and trade-offs.
Coordinate with peer Delivery Tech Leads on cross-domain dependencies.
Partner with shared services (e.g., DevOps, Data, Integration) to meet domain needs.
Represent your domain in architecture reviews and technical governance forums.

Experience Domain Focus
Each Delivery Tech Lead is aligned to one of the following domains, with exclusive technical ownership:
Customer Experience

Systems: CRM, campaign management, portals, customer data platforms
Capabilities: Onboarding, marketing automation, analytics
Integrations: Communication tools, data feeds

Lending Experience

Systems: Loan origination, pricing engines, servicing, credit decisioning
Capabilities: Underwriting, loan servicing, collections
Integrations: Credit bureaus, collateral management

Accounting Experience

Systems: Payments, patronage, treasury, payoffs
Capabilities: ACH/wire, settlement, fund transfers
Integrations: Federal Reserve, clearing houses

Financial Experience

Systems: General ledger, AP, reporting, compliance
Capabilities: Budgeting, financial accounting, regulatory submissions
Integrations: Auditors, tax systems

Decision-Making Authority
You have final authority over all technical matters within your assigned domain:

Architecture, design, and system integration decisions
Technology/tool selection for teams
Code review standards and production readiness
Domain-specific quality and security practices
Technical go/no-go calls for deployments
Authority is exercised through expertise, not direct management. Cross-domain issues require consensus with peers.

Required Skills & Experience
Technical Expertise

Strong knowledge of systems and integrations specific to your domain
Expertise in agile delivery, CI/CD, API design, and DevOps practices
Ability to guide teams through performance, scalability, and compliance challenges
Hands-on experience with core banking systems and integrations

Leadership & Collaboration

Proven ability to lead multiple teams through influence
Skilled at mentoring, coaching, and enabling technical professionals
Strong communicator with a track record of aligning technical delivery with business priorities

Qualifications

8+ years of progressive software development experience
3+ years in technical leadership with delivery accountability
Experience in cooperative banking or financial services systems
Familiarity with one or more of: Salesforce FSC, Fiserv DNA, MuleSoft, AWS/Azure
Bachelor’s degree in Computer Science or related field preferred

Work Environment & Expectations

Hybrid (3 days in-office) or remote arrangement depending on business needs
Occasional travel may be required
Role requires focus, multitasking, collaboration, and problem-solving under pressure

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