The IT Business Analyst is located is Scottsdale, Arizona and is a hybrid position with 2 days in office and 3 days remote. It is an important part of the team here at Forever Living. This position is primarily responsible for participating in the design and implementation of new software solutions, helping to define SOP’s and process improvements and deployment of existing solutions into new markets. They are focused on working with the business users to document existing As Is and To Be processes, elicit business requirements to create functional and technical specifications (where needed). This person will participate in all phases of the project (GAP analysis, training, testing phases, cutover, go-live support) as well as providing post go-live support as needed. We are looking for someone to roll their sleeves up, dig in and truly understand the system end-to-end and be instrumental in successful software deployments. Someone who is a team player and who works to deliver projects on-time with high quality.

This job is Hybrid with 2 days in office and 3 days remote.

Responsibilities:

Elicit & Document Business Requirements suitable for Development team to begin work
Works closely with designated business Subject Matter Experts (SMEs), and other business units/users to understand existing business processes, and document them
Participates in all Project phases and works collaboratively with others
Develop business knowledge to be able to understand and provide solutions to business requirements
Creation and maintenance of comprehensive:
Functional Specifications/Business Requirement Documents (BRDs) with minimal supervision as needed
Process flow documents (e.g. As Is & To Be processes, etc.)
Training materials / Work Instructions / job aids
Test Scenarios / Test Cases
Other artifacts as needed
Lead Requirements gathering, GAP analysis and other assignments as needed
Works with manager and other BA’s to ensure that issues or enhancements are being addressed in current and future software enhancement releases
Identify, troubleshoot and document system issues as they arise
Supports the business by providing pre/post go-live support as needed
Work cooperatively with co-workers and supervisor
Maintain regular and punctual attendance at work
Team player that works well with others and follows proper procedures
All other duties as assigned

QUALIFICATIONS & SKILLS

Familiarity with MLM industry strongly preferred
Proficient with MS Office Suite including advanced Visio skills
Successfully held a business analyst role supporting software development and implementations
Experienced at defining test cases and leading the User Acceptance Testing Process, gathering requirements, writing BRD’s and user stories, and preparing process flows
Experienced at developing training materials for end users while participating in software implementations
Excellent attention to detail and accuracy
Strong initiative and accountability, follow-up and follow-through
Effective and efficient process improvement skills.
Strong analytical, troubleshooting/problem-solving and organizational skills
Strong time management skills and the ability to meet weekly/monthly goals and deadlines consistently
Excellent oral and written communication skills in general business and technical environments skills including good phone etiquette and demeanor
Able to work independently and as part of a team, including ability to take initiative to solve issues and recommend process improvements to increase efficiency
Able and willing to have work assignments reviewed for quality assurance
Able to work and communicate in person and over the phone with employees at all levels and external contacts
Able and willing to work overtime when needed
Able to adapt to a constantly changing environment
Ability to multi-task and complete assignments accurately, in a timely manner

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

3-5 years as a Business Analyst or similar role
Software Implementations with a preference in an e-commerce platform deployment
Bachelors’ degree in Computer sciences or business preferred
Waterfall & Agile methodologies experience preferred
Professional certifications preferred

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

· Walk/move from place to place throughout building on a variety of surfaces including tile, wood and carpet.

· Sit/remain seated at a computer for up to 8 hours a day, usually 4 hours at a time.

· Bend, turn and twist repetitively.

· Reach forward, overhead and down below.

· Work indoors in a climate controlled environment.

· Use a PC with dual monitors, keyboard and mouse continuously on a daily basis.

· Close vision, distance vision and ability to adjust focus.

Forever Living Products International, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Scottsdale, AZ 85258

Forever Living Products International, LLC.

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