Business Systems Analyst 2 (Privacy Program Support Specialist)
New York, NY (Schedule: Hybrid, 3 days in office)
12 Months
#INDHB
Beneficial for the role: Privacy Familiarity

Familiarity with global data privacy principles, key regulations (e.g. CCPA, COPPA, VPPA, GDPR, etc.).

Summary:

The main function of a business systems analyst is to analyze science, engineering, business and all other data processing problems for application to electronic data processing systems. A typical business systems analyst is responsible for analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations.

Job Responsibilities:

Gather requirements from business units and translate those to programmers and developers.
Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
Confer with clients regarding the nature of the information processing or computation needs.
Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.

Skills:

Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
Basic ability to work independently and manage one's time.
Basic knowledge of design techniques and principles involved in production of drawings and models.
Basic knowledge of computer software, such as Visual Basic, Java, SQL, etc.

Education/Experience:

Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
2-4 years experience required.

KEY RESPONSIBILITES/REQUIREMENTS:

Key Responsibilities: Operations, Optimization, and Expertise

Privacy Operations Specialist:
Leverage your operations expertise to triage, categorize, and appropriately route incoming requests and issues related to advertising data privacy, ensuring prompt and accurate attention by the Privacy Program team.
Ticketing Management & Workflow Optimization:
Program intake lifecycle owner. Utilize ticketing platforms, such as Jira, collaboration platforms such as Confluence, as well as communication tools such Outlook, and Slack, to efficiently pull privacy tasks into program prioritization and ensure the prioritized resolution of privacy tickets.
Process Automation & Efficiency:
Operational excellence lead. Leverage advanced features in SaaS tools such as Airtable, Jira, and Outlook to design, implement, and maintain automations and communication templates that streamline complex processes, standardize responses, and significantly enhance the overall efficiency and scalability of the program.
Triage workflows:
Program bandwidth monitor. Proactively manage and prioritize the program's ticket queue in active consultation with the Program Lead, providing daily status updates and ensuring critical alignment with program goals and regulatory deadlines.
Meticulous Documentation & Data Integrity:
Maintain the highest level of attention to detail when managing privacy program data, drafting internal correspondence, and ensuring accuracy and compliance across all program documentation.

Qualifications:
The Right Blend of Operational Experience, Automation Skills and Digital Ad Industry Experience

Demonstrated Experience using ticketing platform for comprehensive ticket management, workflow administration, custom reporting, and process documentation.
Digital Advertising / AdTech industry experience. Familiarity with Ad Tech Dataflows and Ad Tech participants; Audience vendors, DSP, SSP, MMP, Measurement vendors, DCR, etc…
Hands-on experience utilizing specialized SaaS platforms (e.g., Airtable, Jira, Outlook, or similar data/workflow platforms) for data management, process simplification, and sophisticated communication.
Strong organizational skills and non-negotiable attention to detail in a fast-paced environment.
Proficiency in designing and deploying automations and templates to maximize communication efficiency and process bandwidth.

Top skills:

SaaS collaboration and productivity tools (Jira, Airtable, Outlook) proficiency
Attention to detail
Privacy Subject Matter Familiarity

Job Type: Contract

Pay: From $50.00 per hour

Experience:

Jira: 3 years (Required)
data privacy: 2 years (Required)
Airtable: 2 years (Preferred)
SaaS: 3 years (Required)

Work Location: In person

HarveyNash USA

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