Face to face interview

Mandatary experience with PENTAHO

Responsibilities

Data Pipeline Development and Management: Design, construct, install, test, and maintain highly scalable data management systems. Develop and optimize ETL/ELT pipelines using PySpark and Databricks to process large volumes of structured and unstructured data.
Cloud Infrastructure: Utilize AWS services for data storage, computation, and orchestration, ensuring a reliable and efficient data infrastructure.
Data Analysis and Insights: Collaborate with business stakeholders to understand customer experience challenges and opportunities. Analyze complex datasets to identify trends, patterns, and insights related to customer behavior, network performance, product usage, and churn.
Business Use Case Analysis: Apply your analytical skills to various customer experience use cases, including:
Churn Prediction: Develop models to identify customers at risk of leaving and understand the underlying drivers.
Network Experience: Analyze network performance data to identify and address areas of poor customer experience.
Personalization: Enable data-driven personalization of marketing communications, offers, and customer support interactions.
Billing and Service Inquiries: Analyze inquiry data to identify root causes of customer confusion and drive improvements in billing and service clarity.
Reporting and Visualization: Create compelling and insightful reports and dashboards using Tableau or Power BI to communicate findings to both technical and non-technical audiences.
Data Governance and Quality: Ensure data accuracy, completeness, and consistency across all data platforms. Implement data quality checks and best practices.
Collaboration and Mentorship: Work closely with cross-functional teams, including product, marketing, and engineering, to deliver data-driven solutions. Mentor junior team members and promote a culture of data-driven decision-making.

Qualifications

Education: Bachelor's or Master's degree in Computer Science, Engineering, Statistics, or a related quantitative field.
Experience: 5+ years of experience in a data engineering or data analyst role, with a proven track record of working with large-scale data ecosystems.
Technical Skills:
Expert-level proficiency in Python and SQL.
Hands-on experience with PySpark for big data processing.
In-depth knowledge of the Databricks platform.
Strong experience with AWS cloud services (e.g., S3, EC2, Redshift, EMR).
Demonstrated expertise in data visualization and reporting with Tableau or Power BI.
Analytical Skills:
Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
Experience in the telecommunications industry with a focus on customer experience is highly desirable.
Familiarity with statistical analysis and machine learning concepts is a plus.
Soft Skills:
Excellent communication and presentation skills with the ability to articulate complex technical concepts to a non-technical audience.
Proven ability to work independently and as part of a collaborative team in a fast-paced environment.
A strong sense of curiosity and a passion for using data to drive business impact.

Pentangle Tech Services | P5 Group

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