Logistics route planning with the budgeted logistics cost
Coordinates with Repair Centers and Centers for order delivery issues and coordinates equipment reverse logistics

JOB FUNCTIONS

Develops internal route plan and updates as per the bi-weekly orders
Provides communication to the Region Repair Center managers
Manages sub-contract transport vendor operations
Extracts and analyzes data from an ERP, EAM system, logistics/shipping software, and creates reports
Provides prompt follow up on shipping schedules and route issues to mitigate any field concerns
Oversees urgent field requests, responsible for making appropriate shipping arrangements as needed
Provides shipment tracking and corrects errors as needed to prevent field concerns
Provides key metric reporting for on-time delivery and order fulfilment rates
Coordinates delivery schedules
Maintains internal customer relationships and ensures timely responses to queries
Monitors truck PM, coordinates truck maintenance and safety audit
Coordinates with transport vendors for placing the trucks as per internal logistics route schedule and monitors the deliveries
Coordinates with repair center manager and drivers for safety, compliance, and truck operation risk mitigation process
Coordinates the truck equipment and software availability to regional repair center
Routes all same and next day deliveries according to established logistic metrics by region or area
Utilizes recommended routing plan based on available resources to optimize routes and delivery personnel
Communicates to the branches regarding time frames and any other work order issues that negatively impact the routing of a delivery
Monitors a driver's progress during the day and communicates back to the branch level any issues related to impacting missed time windows
Coordinates with region repair center manager on all action plans that would ensure driver compliance with targeted financial objectives
Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
Ensures proper service levels are met and communicates with the servicing branch of undeliverable order and/or service failure
Reviews all undeliverable orders and directs them to the appropriate parties for immediate/expanded follow up
Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impacts the ability of the dispatcher to effectively route a work order to a driver in the field
Some travel may be required

Requirements:

Education

Bachelor's Degree in supply chain management or logistics OR two years of related experience and/or training

Work Experience

2 years in logistics, route planning, and distribution center operations, Required
Analytical tools (Tableau, Power BI, or others)

Knowledge, Skills, and Abilities

In-depth background in distribution, shipping methods, and familiar with logistics/route planning
Analytic, problem-solving, and quantitative
Effective oral communication to collaborate with Internal customers Repair/Warehouse
Managers, carriers, and suppliers
Advanced MS Excel and MS Office including Word, Power Point, and Outlook
Order processing systems and Database software
Detail-oriented with strong organization and planning
Identifies and resolves problems in a timely manner
Manages escalation, internal customer situations
Meets commitments
Demonstrates accuracy and thoroughness
Contributes to profits and revenue
Deal with frequent change, delays, or unexpected events
Database systems and SQL
ERP, EAM, and Shipping tool

Preferred Homecare

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