Description

Join Our Snohomish County Human Services Team!

Purpose:
Snohomish County Human Services is hiring one qualified individual to join our high-performing Homeless Management Information System (HMIS) data and analytics team within the Division of Housing and Community Services. Our team provides support to 300+ users across more than 40 agencies countywide who complete HMIS data collection to fulfill federal, state, and local reporting requirements and inform the community on housing needs for those who are experiencing or at-risk of homelessness.

About You:
You are compassionate and committed to public service, striving to provide excellent service to all customers, whether internal or external. You have the desire to review data needs to develop solutions for efficient data entry and accurate reporting. You are collaborative and enjoy working with a team to discuss needs and plan projects, but can pivot to completing tasks on your own, calling on your attention to detail and excellent organizational skills.

Position Purpose:
We are looking to expand the data and analytics team’s functionality to provide resources to database users, management, program planning, and the community. The Data and Program Analyst will work closely with database users, team members, and other Housing and Community Services staff to ensure regulatory compliance and that local needs are met, adapting database components to provide efficient data entry workflows as well as custom reporting to help the community’s commitment to making data-informed decisions. Our teams work in supportive and collaborative work environments with opportunities to grow professionally.

A Typical Workday:
You’ll join a team meeting to discuss project progress, report deadlines, and any outstanding issues with database configuration or performance. On your days managing the help ticket system, you’ll troubleshoot and respond to database issues, updating the HMIS Admin team and/or users on any issues that have a wider impact. Part of your day will be dedicated to being curious about data – pulling information, preparing data for analysis, reviewing outputs for outliers or data quality concerns, and ultimately creating informative data visualizations.

Other opportunities on the team may include building custom forms and workflows within the HMIS to collect local information beyond HUD’s Data Standards, training database users, and monitoring agency compliance. Seasonally, you may assist with responding to local, state, and federal report requests, assuring that accurate and complete data are provided to help tell the data story of community members seeking homelessness services.

To Be Considered:
Applicants must electronically submit an application through Snohomish County’s NeoGov site by 11:50 p.m. on the closing date. A resume and cover letter are required. When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or experience comply with the minimum requirements section of the posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact NeoGov Application Support at 855-524-5627.

Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Please reach out to Joeann Turck at joe.turck@snoco.org with any questions regarding this posting.

BASIC FUNCTION

To perform a broad range of duties to support the implementation and operation of the county-wide Homeless Management Information System (HMIS). To review and access data from external Contributing HMIS Organizations (CHOs) for accuracy and compliance with appropriate guidelines. To provide technical assistance for complex projects or policies.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

Manages and reviews day-to-day system operations including, but not limited to, end user license maintenance, system configuration, and contract management.
Provides technical support to external CHOs. Monitors through desk and on-site audits CHOs' compliance with HMIS policies and procedures, data quality, security plans, and other applicable requirements. Ensures full participation by, and compliance of, agencies authorized to use HMIS.
Analyzes data to identify trends and assess project and system performance; provides relative data and analysis to assist in planning and decision making for the delivery of housing and services for homeless persons in the county.
Collaborates with contract managers to implement accurate set-up data including: projects, grants, users, security organizations, granular user permissions and other hierarchical data in compliance with federal, state and local reporting requirements, data standards and security models.
Communicates with agencies regarding issues of data quality and provides on-site data quality support as well as intake process and data entry process improvement. Trains community agencies on data entry, data quality, and generating reports.
Facilitates HMIS system improvements through the implementation of best practices and/or new features that enhance data collection, quality, reporting, and expansion of the HMIS.
Creates custom and ad-hoc reports, queries assessments and workflows in HMIS to improve and troubleshoot data quality.
Assists with reporting requirements for the Continuum of Care, including, but not limited to the Annual Homeless Assessment Report, Point-in-Time Count, Housing Inventory Count, System Performance Measures, and project-level Annual Performance Reports.
Collaborates with HMIS vendor to troubleshoot software-related issues and implement programming changes.
Assists with preparation of data for Annual Progress Reports (APRs) based on HMIS data; prepares data reports on outcomes and performance measures.
Plans, organizes and leads HMIS user groups.
Prepares and conducts training including, but not limited to, the design and implementation of training curricula and the development of training material and tutorials.
Facilitates data integration with multiple stakeholders, including verification of structure, accuracy and validity utilizing both Comma Separated Values (CSV) and Extensible Markup Language (XML) formats.

STATEMENT OF OTHER JOB DUTIES

Performs related duties as required.

Minimum Qualifications

Bachelor's degree in information technology, computer science, one of the social sciences or other field directly related to human services; AND two (2) years of experience in software implementation/administration and relational databases; OR, any combination of training and experience that provides the required knowledge and abilities.

PREFERRED QUALIFICATIONS

Experience in Human Services is preferred.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

computer literacy and computer operations procedures
Microsoft Office suite
understanding of relational databases
HMIS systems or comparable databases
project management principles, tools & techniques
Software as a Service (SaaS) and the tools necessary for troubleshooting connectivity issues
data visualization software and best practices
quality assurance methodology as it relates to federal and state regulations; ability to ensure that the vendor's execution aligns with HUD-mandated data standards
homeless housing systems and coordinated assessment
XML and CSV file formats

Ability to:

establish and maintain positive working relationships with end users, vendors and other County employees
analyze general technology problems and facilitate implementation of sound solutions, including recognizing basic programming languages and building advanced logic
communicate effectively both verbally and in writing with various groups from diverse backgrounds and levels of technical ability
work independently and as a team member with limited supervision
exercise good judgment in knowing when to act independently and when to refer situations to higher authority
operate personal computers, peripheral equipment and a variety of software, including word processing, spreadsheets and workflow/data-tracking software
read, understand and apply technical manuals and procedures, including contractual and legal documentation
maintain and organize accurate, detailed information and prepare custom reports
plan, organize and prioritize work to meet schedules and deadlines
work effectively in a services oriented position with frequent interruptions
plan and carry out successive steps to resolve problems in accordance with instruction, policies and accepted practices
participate and contribute to strategic database planning and design and development efforts
maintain external website for edits and communicating information
present complex information to a variety of audiences
assess training needs, design and develop technical training materials

SUPERVISION

The employee receives general direction from Lead in work unit or assigned supervisor. The work is performed with considerable independence and is reviewed through meetings, status reports and results obtained.

WORKING CONDITIONS

The work is performed in the usual office environment with occasional travel offsite to various locations.

Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.

Snohomish County

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