Software Guidance & Assistance, Inc., (SGA), is searching for a Data Analyst for a CONTRACT assignment with one of our premier SaaS clients. This position is hybrid in San Jose, CA.

Document Cloud Customer Insights and Analytics team is looking for an experienced Data Analyst who is passionate about using big data to deliver phenomenal customer experiences and inform business decisions. Understanding customer behavior through deep dive analysis, developing hypotheses and testing them through rigorous experimentation forms the core of our team. We are looking for someone who is self-motivated, is willing to own an analytical focus area and drive engagement with stakeholders and delivering impact. Additionally, you should have experience working in cross functional environments, leading change, and communicating effectively to executive and non-technical audiences.

Responsibilities :

Leverage clickstream data and transactional data to uncover insights based on customer journey
Formulate hypothesis that could help unlock bottlenecks and drive better user experience on the platforms
Collaborate with engineering, product and UX teams to identify the analytics instrumentation needed and validate the accuracy of the telemetry on staging and production environments.
Provide analytics requirements for conducting A/B Tests and help with the test design, setup, detailed analysis and recommendation
Develop compelling stories that convey the relevant synthesized insights to various internal partner audiences
Partner with various cross-functional teams (Engagement & Retention, Data Science, Finance, Engineering, Product, and Marketing) to drive growth in Document Cloud's Family of Products
Leverage statistical and data science models to analyze and better understand the end-to-end customer journey, from acquisition and conversion to engagement and retention
Utilize dashboarding tools such as Power BI and Tableau for descriptive and diagnostic analyses

Required Skills :

8 to 10 Years of industry experience in data/business analysis or a related field BA/BS in Actuarial Science, Statistics, Mathematics, Economics, Computer Science or other quantitative fields. Master is preferred.
A strong proficiency in querying and manipulating large data sets for analytical purposes using SQL-like languages (Hive/Hadoop experience preferred)
Familiarity with clickstream data (product usage) and big data platforms such as Hadoop
2-3 years' experience in conducting A/B testing
Experience with programming language such as Python, R
Experience with data visualization tools such as Tableau/Power BI
Statistical Modelling in Microsoft Excel or Power Pivot
Understanding of statistical modeling, machine learning, or data mining concepts, and a record of solving problems with these methods.
Excellent communication (verbal and written), relationship skills, and a strong team player

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

Software Guidance & Assistance, Inc. (SGA, Inc.)

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