About the Office of Excellence and Transformation (XT):

The Office of Excellence and Transformation (XT) will lead our efforts to transform our company to best meet the needs of our customers and patients, and the clinicians and providers that care for them, all with a goal of delivering new forms of value to our clients. The Office of XT will work with business and functional leaders across the enterprise to shape and drive a transformation in access to care, cost of care, and quality of care over multiple time horizons.

The Performance Management Team under the Office of Excellence and Transformation is accountable for setting, assessing, and tracking clinical goals for the Enterprise, advising on improvement opportunities and incentives and work with key stakeholders responsible for Board metrics on clinical outcomes.

Role Summary

The Performance Management Business Analytics Senior Advisor role is responsible for driving consistent application of Clinical Performance Management framework in the areas of XT goals and clinical outcomes while supporting continuous efficiency and effectiveness improvements.

This requires several key areas of focus:

Assist in developing XT goals for the Enterprise, establish process for on-going reporting & analysis, and report the progress against XT goals.
Assist in developing and reporting external transparency report on our commitment to customers and providers.
Update goals, enhance process for on-going reporting and analysis, and report our progress against goals aligned with OCHO priorities (strategic direction), the OCHO organization (accountability), and the OCHO management process (decision making and information flow).
Collaboration and support at the executive, senior and office of XT leaders to drive successful implementation of consistent framework and tools.
Supporting ad-hoc Clinical Performance Management strategic needs for our Enterprise executive leaders

Core Responsibilities

Articulate the clinical value story through clinical KPIs, aligning to our strategic XT goals.
Develop clinical KPIs (net new or building on existing metrics) to accomplish the commitment of office of XT in connection with the Board reporting.
Work horizontally across the CS&E, office of XT functions, and the enterprise to understand needs and develop appropriate metrics and analytics to support.
Interface with existing analytic organizations, data teams and clinical areas to establish process for clinical KPIs.
Recommend and execute the appropriate clinical reporting content, visualization of insights, working closely with performance management leadership.
Work closely with the VP, CS&E; Sr. Director, Clinical Performance Management; and other Office of XT leadership.

Qualifications and Competencies

Bachelor’s Degree in Business, HealthCare or other related field strongly preferred.
10+ years experience in finance, accounting, actuarial management or similar field.
Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan.
Experience working with management process under Agile delivery model.
General Management - Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing.
Drive for Results - Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful P&L management and the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize P&L while managing risk.
Strategic Vision and Agility - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
Leadership and Organization - Exceptional capacity for managing and leading people and cross-functional teams; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
Customer Focus – Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind.
Matrix Management/Relationship Building – Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners.
Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally.
Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 109,500 - 182,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

The Cigna Group

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