Job Objective

The EDI (Electronic Data Interchange) Assistant plays a cross-functional role supporting departments such as Sales, Warehouse, Distribution, Finance, and IT. This position is responsible for handling day-to-day EDI tasks, including processing inbound/outbound documents, reviewing and resolving failed transmissions, setting up and updating mapping translations, and onboarding new trading partners. The role also involves resolving routine and non-routine customer inquiries, applying troubleshooting knowledge, and driving continuous process improvements across systems and teams.

Key Responsibilities:

· EDI Operations & Support

· Manage and maintain processes for existing and new EDI customers

· Coordinate, implement, and communicate EDI requirements with internal and external partners

· Analyze and resolve EDI-related issues with proactive solutions

· Monitor EDI transactions (inbound and outbound), including verification, transmission, and reconciliation

· Ensure all transactions comply with Vendor Guidelines and trading partner specifications

· Perform audits to ensure compliance with internal quality standards and provide training where needed

· Review and monitor open order reports to ensure timely and accurate processing

· Track shipment reports and ASN/Invoice transmissions for on-time delivery

EDI Platform Support (TrueCommerce):

· Monitor daily EDI document flows and troubleshoot transmission errors

· Coordinate with trading partners or third-party EDI vendors for new setups or updates to ensure vendor compliance

Other Responsibilities:

· Follow all company safety policies and procedures

· May occasionally work over 40 hours per week depending on business needs

· Support adoption of internal standards and code of conduct

· Perform other tasks as assigned by the supervisor

Qualifications:

Education & Experience

· Bachelor’s degree in business, Information Systems, Computer Science, or a related field

· Minimum of 2 years’ experience working with EDI, including partner setup and mapping

· Hands-on experience with Navision or Dynamics 365 strongly preferred

· Experience with third-party EDI platforms (e.g., TrueCommerce, SPS Commerce) is a plus

· Project management experience is a plus

Skills

· Solid understanding of business process flows (e.g., Sales Orders, Purchase Orders, Inventory Transfers)

· Familiarity with client/server systems or relational database management is a plus

· Strong attention to detail and problem-solving skills

· Excellent verbal and written communication skills

· Ability to work independently and collaboratively with cross-functional teams

· Capable of providing end-user training and support across departments

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Health insurance
Life insurance
Paid time off

Work Location: In person

Tofasco of America

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EDI Assistant