Track Group Inc., a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market. For over 27 years, we have been providing our global clients with the industry's most reliable location tracking devices, complemented by flexible software, analytics, and app-driven monitoring solutions along with multi-levels of support services. We have a proven record of success leveraging new tracking technologies to create valuable solutions for our customers and maximize investment returns for our shareholders.

General Job Description: Criminology Data Analyst

A key member of the Specialized Caseload Unit Team, the Criminology Data Analyst, will report to the Director Specialized Caseload Unit.

The Specialized Caseload Unit's (SCU) Investigative EM Agents identify and offer solution-based recommendations and investigative analysis to address unique electronic monitoring program needs and ensure a heightened level of support to subscribing SCU agencies. Agents create and maintain a supportive environment for SCU-supported agencies by asking the right questions, listening carefully, taking detailed notes, and collaborating with other team members to deliver proactive caseload analysis and investigative reports. Agents will analyze specific EM caseloads on a daily basis per subscribing agency protocols, often leveraging specialty software and analytics tools. Agents will provide detailed post-incident analysis aimed at distilling specific EM data/events of interest into easy-to-understand reports. This role is primarily involves developing reports from outputs, emphasizing clarity, accuracy, and practical recommendations. Agents are passionate about electronic monitoring technology and leverage their technical and analytical abilities to create positive customer interactions while addressing a variety of supportive diagnostic and investigative analyses within community corrections programs.

Duties:

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing analytical and reporting solutions tailored to their specific needs
Understands the nuance and relationship between various systems in use and/or integrated within SCU subscribing agencies, follows specific analytical processes on a daily, weekly, and monthly basis, and provides reports as specified per customer
Performs proactive diagnostic analysis, making corrective recommendations, and providing easy-to-interpret reporting on specific EM events of interest based on customer-specific protocols
Establishes and maintains consistent rhythms for timely follow-up and ensures reporting deliverables are met or exceeded
Partners with other Track Group team members to ensure consistent and accurate documentation of customer requests, diagnostic recommendations, and investigative reporting

Supervisory Responsibilities:

None

Travel:

Some travel may be required.

Requirements

Minimum 3 years' experience with data analysis, analytics and/or business intelligence software
Electronic Monitoring industry experience preferred
Excellent communication (verbal and written) and organizational skills
Proficient in the use of Microsoft Office Suite, Adobe PDF, and similar tools
Strong ability to manage multiple projects simultaneously while prioritizing timelines
Proficiency in Python programming with the ability to develop scripts for data processing and automation
Experience writing and optimizing SQL queries within Microsoft Fabric (Synapse Data Warehouse, Lakehouse, or Data Engineering) to support data analysis, reporting, and business intelligence needs
Strong report writing skills to translate technical outputs into clear, actionable insights
Highly organized and detail-oriented team player
Strong communication and time management skills
Ability to work within a team environment as well as independently
Bachelor's degree required, preferably with a discipline in data analysis, computer science, criminal justice, or business intelligence

Benefits

Generous amounts of time away from work to promote a healthy work-life balance. We offer unlimited paid vacation days in addition to observing 12 major holidays per year.
Access to Medical, Dental and Vision insurances with a company contribution for you and any covered dependents
Life Insurance, Short-Term Disability Insurance and an Employee Assistance Program provided to you at the company's expense.
Ability to contribute to a company sponsored 401(k) retirement plan with a company match on your contributions.
Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your professional goals.

Track Group Inc is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or belief, marital status, pregnancy status, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Position: Hybrid/Remote, Position reports to the Naperville, Illinois office three days/week.

Physical Demands:

Adjusting or moving objects up to 20 pounds in all directions.

[ ] Never [X] Occasionally [ ] Constantly

Communicating with others to exchange information.

[ ] Never [ ] Occasionally [X] Constantly

Repeating motions that may include the wrists, hands and/or fingers.

[ ] Never [ ] Occasionally [X] Constantly

Operating machinery and/or power tools.

[X] Never [ ] Occasionally [ ] Constantly

Sedentary work that primarily involves sitting.

[ ] Never [ ] Occasionally [X] Constantly

Sedentary work that primarily involves standing.

[ ] Never [X] Occasionally [ ] Constantly

Light work that includes moving objects up to 20 pounds.

[ ] Never [X] Occasionally [ ] Constantly

Medium work that includes moving objects up to 50 pounds.

[ ] Never [X] Occasionally [ ] Constantly

Heavy work that includes moving objects up to 100 pounds or more.

[X] Never [ ] Occasionally [ ] Constantly

This job description is not designed or intended to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time by the company.

Track Group, Inc.

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