The Sr. Performance Analyst is responsible for leveraging data to drive informed decision-making, operational efficiency, and process improvements. The analyst will analyze data and create reports that provide feedback for the divisions and the department as a whole. The Sr. Performance Analyst will work with large complex data sets, including exporting/importing from various sources, cleaning data files, and maintaining historical records. Through conducting data analyses, creating actionable insights, and facilitating departmental collaboration, the Sr. Performance Analyst ensures alignment with the organization’s strategic priorities of optimizing maintenance, asset management and infrastructure reliability, and customer engagement.

Essential Functions

Use performance data to provide actionable recommendations that enhance service delivery and infrastructure maintenance

Ensure that data analysis and reporting directly support the department’s mission to maintain infrastructure, protect the environment, and deliver superior customer satisfaction

Develop, analyzes, and updates reports, dashboards, and visualizations using tools such as Power BI, infographics, macro-enabled workbooks, and Tableau

Determine data validity, implements data quality checks, advocates for data standards and participates in data governance discussions

Conduct root-cause analyses to identify performance challenges, optimize processes, and recommend solutions that align with department needs

Benchmark performance against peer utility providers to identify and implement best practices

Facilitate workshops and discussions across divisions to streamline workflows, improve efficiencies, and promote cross-departmental teamwork

Design and implements initiatives to improve operational practices, recordkeeping systems, and performance standards

Support the development of innovative solutions to reduce costs, enhance safety, and deliver results aligned with “best in class” practices

Validate data accuracy, enforces data standards, and contributes to data governance policies to ensure reliability

Advocate for and implement processes that enhance data quality and usability

Map as-is and to-be business process flows

Analyze customer feedback and operational data to identify trends and recommend service improvements

Develop surveys and conduct research to better understand department needs and measure satisfaction

Perform special projects as assigned

Other Functions

Provide strategic guidance to Utility Services leadership, contributing to the development of department-wide initiatives

Represent the department in interagency and external meetings to promote collaboration and share insights

Support training efforts for department staff in areas such as data collection, analysis, and performance improvement

Work Environment And Physical Demands

Business causal office environment

Required Knowledge, Skills, And Abilities

Strong understanding of performance metrics and their application in a water utility environment

Intermediate skills in data visualization tools (e.g., Tableau, Power BI), statistical analysis (e.g., SPSS, SAS), and SQL programming

Ability to communicate complex data insights to technical and non-technical audiences, fostering shared understanding and collaboration

Knowledge of process improvement methodologies and experience with mapping “as-is” and “to-be” workflows

Excellent organizational skills with a focus on detail, prioritization, and meeting deadlines

Ability to gather, compile, analyze, and research data in a variety of formats

Ability to respond to information requests quickly and on short notice

Ability to work effectively both independently and within a team environment

Ability to maintain state-of-the-art technical skills

Strong attention to detail and ability to work in a collaborative setting

Minimum Education, Experience Requirements

Bachelor’s degree in mathematics, statistics, computer science, data science, social sciences, management information systems, public administration, business administration, or related field

3 years of experience in extracting, analyzing, reporting, and visualization of data including experience using Microsoft Word, Excel, PowerPoint, and Access and experience in SQL programming and using SQL to query and summarize data

High School diploma or equivalent

7 years of experience in extracting, analyzing, reporting, and visualization of data including experience using Microsoft Word, Excel, PowerPoint, and Access and experience in SQL programming and using SQL to query and summarize data

WSSC Water

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