GTS is seeking a Business Analyst design, facilitate, and synthesize user-centered requirements workshops that will inform the development of a future Intranet Packaged Solution (IPS).
This person will:
- Engage stakeholders (HR, IT, Facilities, leadership, etc.) through workshops and discovery sessions.
- Use design thinking and co-creative methods (personas, journey maps, service blueprints, affinity diagrams) to elicit pain points, needs, and priorities.
- Leverage digital collaboration tools (e.g., Miro, MURAL, or similar) to facilitate interactive sessions and capture insights in real time.
- Translate findings into a Requirements Report that separates user needs, business requirements, and technical considerations.
- Produce a prioritized set of requirements (must-have vs. nice-to-have) suitable for inclusion in a solicitation (RFP or alternative).
- Deliver visual artifacts and a final presentation to communicate findings clearly to sponsors and leadership.
- Must pass a Criminal Justice Information Systems (CJIS) background check upon hire.
·What This Role Is Not
- They are not responsible for drafting the final RFP/solicitation or selecting a vendor.
- They are not expected to recommend a specific technology solution.
- They are not doing deep technical specs (e.g., database schemas).
Core Competencies Needed
- Business analysis & requirements gathering across diverse stakeholder groups.
- Workshop facilitation (in-person & virtual), including use of online whiteboarding tools like Miro or MURAL.
- Design thinking / UX methods (journey mapping, personas, service blueprinting, co-creation).
- Familiarity with intranet / digital workplace platforms and basic integration contexts (MS365, SAP, ServiceNow).
- Strong written synthesis and the ability to present findings to leadership.
Deliverables
- Workshop Plan (agendas, facilitation approach, logistics).
- Raw Outputs (unedited notes/board exports from Miro/MURAL sessions and workshops).
- Requirements Report, including:
- Executive summary.
- Consolidated functional & non-functional requirements.
- Integration requirements tied to user tasks and business processes.
- Prioritization framework (e.g., MoSCoW).
- Supporting user artifacts (journey maps, personas, service blueprints).
- Final Presentation (slide deck + briefing to sponsor and stakeholders).
GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.
GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.
For more information about E-Verify, please visit E-Verify's official website.
Job Types: Full-time, Contract
Pay: $45.00 - $50.00 per hour
Expected hours: 20 – 40 per week
Work Location: In person
