Data Analyst & Learning Specialist

Alignment Healthcare • Full-time • Orange, California, United States • $70.82k - $106.23k / year • 1m ago

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Data Analyst & Learning Specialist is a dual-function role that delivers strategic business insights through advanced data analysis while designing and implementing training programs that ensure regulatory compliance and operational excellence. This position supports executive decision-making by translating business needs into technical solutions and uncovering actionable insights. Simultaneously, it enhances employee capabilities by developing CMS-aligned training for Membership department representatives, maintaining policy accuracy, and driving continuous improvement through data-informed learning strategies.

GENERAL DUTIES/RESPONSIBILITIES
1. Analyze and summarize data trends to support and inform strategic roadmap and initiatives
2. Develop ongoing reports and present key data insights by partnering with stakeholders across all departments to support cross-functional decision-making and strategic initiatives
3. Collaborate with key business leaders to understand business problems and generate solutions
4. Build end-to-end data analytics solutions and models; utilize excel, the Microsoft suite, and other visualization software platforms to manage project and task-based work
5. Develop presentations and dashboards based on findings from analysis
6. Aptitude for critical thinking in complex situations, ability to synthesize ambiguous data into concrete results
7. Maintains ownership over day-to-day reporting and models including pulling data from various sources, synthesizing actionable business insights, and presenting findings
8. Spearhead special projects, structure the work, manage the process, drive the right set of analyses, and present the answer to senior executives through a compelling storyline.

9. Collaborate closely with Enrollment Operations, Compliance, and QA teams to align training content with policy updates, CMS guidelines, and system enhancements
10. Develop, maintain, and update training materials, including enrollment guides, job aids, onboarding curricula, assessments, skill checklists, and refresher modules.

11. Assess training progress through call reviews, case evaluations, assessments, and structured feedback loops

11. Other duties as assigned.

Job Requirements:

Experience:

Required: 3–5 years of experience in Medicare Advantage enrollment, training, or operations. In-depth knowledge of CMS Medicare Advantage Enrollment/Disenrollment rules and guidelines (including Chapter 2 and MARx processing)

Preferred: Experience with cleaning, aggregating, and pre-processing data from varied sources. Experience with data visualization and presentation, turning complex analysis into insights

Education:

Required: High School Diploma or GED. Bachelor's degree in Computer Science, Data Science, Management Information Systems, Business Administration or four years additional experience in lieu of education.

Preferred: MBA

Training:

Required:

Preferred:

Specialized Skills:

Required:

Proficiency in Microsoft Excel and PowerPoint
F oundational level of knowledge SQL, and/or other programming skills highly desirable
Strong writing and presentation skills, and the ability to articulate complex concepts to cross functional audiences and develop strong written material for communication to external stakeholders
Excellent communication, analytical and collaborative problem-solving skills
Proven ability to document business requirements relating to data needs and business rules
Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly
Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
Report Analysis Skills: Comprehend and analyze statistical reports.

Licensure:

Required: None

Preferred:

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $70,823.00 - $106,234.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com .