RENSON N.A. is a collaborative enterprise that synergizes the strengths of CORRADI USA and RENSON INC. While we operate with unified resources and shared expertise in areas such as Human Resources, we proudly maintain the individuality of our two brands. Each brand upholds its unique identity and market presence, reflecting our commitment to innovation and quality.
CORRADI USA – Since 1978, Corradi has pioneered the art of designing and manufacturing shading solutions for outdoor living in Italy. Expanding our horizons, we established a presence in the U.S. in 2010. Our mission is to empower our customers to make the most of their outdoor living spaces by offering specialized shading solutions. Our comprehensive line of pergolas, louvered roofs, solar screens, and awnings exemplifies Italian design while providing exceptional weather protection.
RENSON INC has been developing products and systems to offer their customers a better and healthier life for many years. We help create an ideal indoor climate at home and a comfortable experience outdoors. This ambitious mission is underpinned by four solid pillars. We combine ventilation, solar, aluminium wall cladding and outdoor solutions (pergolas and carports) into a personal package.
As we continue to grow together, we invite you to become a part of this dynamic team, where the spirit of cooperation complements the distinction of our brands.
Job Description
RENSON N.A. is looking for an IT Support Engineer serves as the initial point of contact for IT-related inquiries and provides support for the daily operational management of the IT infrastructure. This role is part of an international IT infrastructure team based at the headquarters in Waregem, Belgium, with daily collaboration with the Belgian IT support team. The primary work location for this position is Carrollton, Texas.
Responsibilities
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Act as the primary contact for IT-related questions using the ticket management platform, providing necessary assistance.
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Work with IT service engineers and service partners.
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Manage incoming tickets at both first- and second-line levels, register local requests, analyze and prioritize them, and assist colleagues in resolving these requests within an ITIL-based framework.
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Administer user accounts, profiles, mailboxes, user rights, and printers.
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Install and support standard hardware such as PCs and smartphones through Microsoft Intune.
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Complete administrative tasks, including the registration of hardware and software, and manage mobile voice and data subscriptions.
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Report to the IT infrastructure department.
Your Profile
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Solid understanding of IT systems with an interest in further development.
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Experience in deploying, managing, and supporting endpoint hardware (PCs, laptops, printers, scanning devices).
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Familiarity with O365 applications (MS Word, Excel, Teams, etc.).
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Knowledge of MS (Azure) Active Directory.
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Basic knowledge of server systems and virtualization (VMware, MS Windows).
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Familiarity with storage systems concept (NAS, SAN, VSAN).
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Familiarity with networks and network protocols (switches, WiFi, DHCP, DNS, TCP/IP).
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Eager to learn about monitoring, and reporting tools.
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Effective communication skills and ability to work with various team members.
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Bachelor's degree or equivalent experience in IT.
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Proficiency in English.
What we offer
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A position within a growing international company with career opportunities.
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An indefinite contract and a salary package aligned with experience and potential.
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Participation in an international IT team.
