The application window is expected to close on: 11/30/2025
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Meet the Team
As a Business Data Analyst, you will analyze large datasets related to Cisco's Return Merchandise Authorization (RMA) process. Your work will involve identifying demand trends and anomalies, evaluating forecast accuracy, and assessing the downstream impact of forecasts and other decisions on supply chain and operations. You will work with the leader of the Forecasting and Decision Support team. You will collaborate with data scientists and domain experts to derive actionable insights that inform business decisions. This role requires strong analytical skills, experience with statistical data analysis, and the ability to communicate complex insights effectively.
Your Impact
Data Analysis & Forecasting
- Analyze RMA demand data to identify patterns, key demand drivers, and anomalies.
- Evaluate and refine forecast models to improve RMA demand prediction accuracy.
- Assess the impact of forecasted demand on operations, including supply chain, inventory, and customer service.
Collaboration & Continuous Improvement
- Partner with multi-functional teams to ensure alignment of forecasts with business and operational objectives.
- Provide feedback to data scientists and system administrators to enhance forecasting performance.
- Support process improvement initiatives based on forecast impact analysis.
Reporting & Communication
- Prepare and present data-driven insights and reports to interested parties to support decision-making.
- Translate complex analytical findings into actionable business recommendations.
Technical Tool Usage
- Use Snowflake and Oracle databases, as well as business intelligence and data analytics platforms (e.g., Tableau, Power BI), for data extraction, transformation, and visualization.
Required Skills And Qualifications
- 3+ years of experience using SQL for querying large datasets.
- Experience using Microsoft Excel (advanced functions), PowerPoint, and Word.
- Experience with business data analysis, including statistical analysis and data visualization.
- Ability to perform data mining and aggregation.
Preferred Qualifications
- Knowledge of forecasting methods and predictive analytics.
- Understanding of supply chain and operational processes, especially related to RMA and demand management.
- Familiarity with Cisco's Services business and supply chain functions.
- Experience with forecasting tools/methodologies.
- Experience with machine learning techniques for predictive analytics.
- Experience creating, defining, and handling operational metrics and benchmarks, including visualization and partner engagement.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $95,000.00 to $120,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows
- .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
- 1.5% of incentive target for each 1% of attainment between 50% and 75%;
- 1% of incentive target for each 1% of attainment between 75% and 100%; and
- Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area
$95,000.00 - $138,400.00
Non-Metro New York State & Washington State
$84,100.00 - $123,000.00
- For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
- Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
