Support Center - Irving
The Data Analyst, Operations Strategy will apply advanced analytics, predictive modeling, and data mining to help drive retail and omni-channel performance. This role will uncover actionable insights into customer behavior, store performance, and operational efficiency, supporting strategic initiatives such as store of the future, labor optimization, portfolio planning, and omni-channel integration. A successful candidate will be able to comfortably translate large amounts of raw data into digestible insights for operations leadership. Additionally, this individual will be able to anticipate the data needs of leadership in order to assist in successfully storytelling and/or control narratives.
Major Activities
- Develop and deploy predictive models to forecast customer demand, labor productivity, and omni-channel adoption (Buy Online Pick-up In Store, Curbside, Ship From Store).
- Conduct data mining across retail, customer, and financial datasets to identify patterns, opportunities, and risks.
- Support competitive intelligence analysis by modeling external market and competitor data.
- Partner with Reporting Analyst to integrate models into dashboards and KPIs.
- Provide ad hoc analytics for senior leadership, including scenario planning and sensitivity analyses.
- Ensure data governance, accuracy, and consistency in all Operations datasets.
- Translate technical findings into clear, actionable business recommendations for executives.
Preferred Education
Other duties as assigned
- Bachelor’s or Master’s degree in Data Science, Statistics, Applied Mathematics, Computer Science, or related field.
Minimum Type Of Experience Required
- 3–5+ years of experience in applied analytics, preferably in retail, e-commerce, or consumer industries.
- Proficiency with SQL, Python, R, or other modeling languages.
- Expert in Microsoft Suite products, especially Excel.
- Hands-on experience with predictive modeling, clustering, regression, and machine learning techniques.
- Familiarity with retail data sources (POS, customer transactions, omni-channel fulfillment, real estate/store data).
- Expert in Power BI (data modeling, DAX, measures, visuals).
- Proven ability to turn analytics into compelling executive-ready presentations.
Other
- Strong problem-solving and hypothesis-driven approach.
- Ability to communicate complex analytics to non-technical audiences.
- Collaborative, with ability to partner across operations, finance, and merchandising.
- Intellectually curious. Willing/unafraid to ask questions.
- Expert in pulling data quickly and effectively. Anticipates leadership’s daily, weekly, and quarterly data needs through solid understanding of the business and operations.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
