Support Center - Irving
The Reporting Analyst, Operations Strategy will own the design, development, and delivery of data reporting and performance dashboards that provide actionable insights into store operations, omni-channel performance, and customer experience. This role plays a critical part in enabling data-driven decision-making across Operations, ensuring leadership has clear visibility into KPIs, trends, and opportunities to drive growth and operational excellence.
A successful candidate will work closely with the Data Analyst to comfortably translate large amounts of raw data into digestible insights for operations leadership. Additionally, this individual will be able to anticipate the data needs of operations leadership in order to assist in successfully storytelling and/or control narratives.
Major Activities
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Develop and maintain enterprise reporting and dashboards for store performance, labor productivity, omni-channel adoption (Buy Online Pick Up in Store, Curbside, Ship From Store), and strategic initiatives.
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Build and automate reporting pipelines that integrate data from POS, ecommerce, supply chain, labor, and financial systems.
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Partner with Data Analyst to embed predictive models and advanced analytics into reports for forward-looking insights.
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Establish data governance standards, ensuring consistency, accuracy, and reliability across all Operations reporting.
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Lead the weekly, monthly, and quarterly business performance reviews, prepare reporting packages for executive meetings.
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Support competitive intelligence and market benchmarking through external reporting and trend analyses.
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Translate complex datasets into executive-ready visualizations, presentations, and dashboards to inform decision-making at the highest levels.
Other duties as assigned
Preferred Education
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Bachelor’s degree in Business Analytics, Information Systems, Finance, Economics, or related field.
Minimum Type of Experience Required
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3–5+ years of experience in reporting, business intelligence, or analytics, preferably in retail or omni-channel operations.
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Expert proficiency in BI tools (e.g., Tableau, Power BI, Looker) and strong command of SQL.
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Advanced Excel skills; exposure to Python or R is a plus.
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Demonstrated experience working with large, complex retail datasets (POS, ecommerce, fulfillment, financial).
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Experience distilling data into executive-level strategic storytelling.
Other
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Strong analytical skills with the ability to connect data to business performance. Anticipates data and reporting needs/opportunities for Operations Leadership. Able to quickly and effectively pull data and translate for executive leadership.
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Excellent data visualization and storytelling capabilities.
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High attention to detail and accuracy under tight deadlines.
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Collaborative mindset with the ability to work cross-functionally.
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Strong communication skills; comfortable presenting insights to senior leadership.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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