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Associate IT Business Analyst

County of Santa Clara
Full-time
On-site
San Jose, California, United States
$115,415.04 - $140,293.92 USD yearly
Data Analysis

Description

Under supervision, to provide general analytical support across the organization by understanding key business processes for the purpose of finding ways to help the business improve their operations and save money.


EXAMINATION NOTE: 
Candidates who meet the employment standards will be invited to take an online examination tentatively scheduled for the week of July 28th, 2025.  Qualifying candidates will be notified with examination instructions to the email provided on the job application. Completion of this examination is a pre-requisite to being referred for interview opportunities.   

Typical Tasks

  • Participates in meetings with business users to review and discuss issues, workflow problems and potential system needs;
     
  • Documents business functions and processes;
     
  • Performs workflow analysis and identifies gaps in functionality;
     
  • Develops business cases;
     
  • Assists with creating user stories, use case diagrams, and value stream maps;
     
  • Assists with the investigation of the root cause analysis process;
     
  • Participates in research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible;
     
  • May be assigned as a Disaster Service Worker, as required;
     
  • Performs other related duties as required.

Employment Standards

Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
 
Training and Experience: 
Possession of a Bachelor's degree from an accredited college in Computer Science, Information Technology, Science, Business or a related field.  
 

OR
 
Training and experience equivalent to the possession of a Bachelor's degree.  Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;
 
and
 
Two (2) years of experience doing business or process analysis. 
 
Special Requirements
  • Ability to travel to alternate locations in the course of work.If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.
 
Knowledge of:
  • General understanding of analytical tools (i.e. value stream diagrams, relationship diagrams, workflow diagrams, swim lane diagrams, use case models, requirements documentation, business cases, etc.);
     
  • Business analysis principles and practices;
     
  • General understanding of project management, Systems Development Lifecycle;
     
  • MS Office Suite Products (Word, Visio, Project, Excel).

Ability to:
  • Apply analytical capabilities (planning, problem solving, critical thinking, organization, attention to detail) to resolve complex functional / technical problems;
     
  • Develop business cases;
     
  • Document business processes and models;
     
  • Communicate effectively both verbally and in writing;
     
  • Produce reports, documentation, research for the purpose of addressing customer needs;
     
  • Engage with stakeholders and understand and respond to their needs in rapidly changing environments;
     
  • Maintain effective customer relationships;
     
  • Effectively manage and prioritize work assignments.

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