About The Role

The Subscriber Lifecycle Analytics team is looking for a Data Analyst who will help to measure, understand, and take action to mitigate subscriber churn across a growing ecosystem of Disney’s streaming service offerings (Disney+, Hulu, and ESPN+). Our team’s expertise is exploratory data analysis, advanced reporting, data visualization and storytelling to deliver actionable insights and provide recommendations to drive business decision-making.

This team collaborates cross-functionally across the Direct to Consumer organization as well as with stakeholders from business units across The Walt Disney Company to generate insightful, compelling, and strategic analyses. This role will build strong relationships and partner closely with Finance, Business Operations, Business Strategy, and other Analytics teams to ensure the business understands complex retention trends and implications for strategic decision making. The team’s work will drive the development of business and operational plans that are expected to have broad influence at all levels of the organization.

Responsibilities

Translate complex business questions into SQL including proper cohorting, calculations, filtering criteria and/or aggregations
Communicate complex trends and churn drivers to a wide array of business stakeholders with varying technical expertise from operational teams to executive audiences, both in oral presentations and via written reports
Partner with other Analytics teams to analyze retention performance of key business initiatives across content, engagement, and marketing domains
Create and maintain operational dashboards in Tableau and Looker to understand performance over time, enable efficient exploratory analysis, and equip partners with self-serve tools
Partner closely with business stakeholders (Product, Business Operations, Finance, Marketing etc.) to identify and unlock opportunities for improved subscriber retention

Required Qualifications

Bachelor’s degree in Analytics, Computer Science, Statistics, Economics, Mathematics, Marketing, or related field
3+ years of Data Analytics experience with proficient SQL skills
Strong analytical skills with the ability to apply business strategy to data analysis and recommendations, and communicate insights clearly to stakeholders
Ability to think strategically, analyze and interpret first and third party information
Experience manipulating large data sets and interpreting data trends using a multitude of disparate data sources and tools
Experience with data exploration and data visualization tools like Tableau or Looker
Strong analytical and technical skills to troubleshoot issues, analyze the cause, quickly come-up with possible solutions, document the changes, and communicate organizational impact
Strong experience in documenting the data requirements, data strategy, data rules (standardization, cleansing, and validation)

Desired Qualifications

Experience in the streaming media industry and/or supporting a direct-to-consumer or subscription-based product
Experience presenting data stories to executive audiences

Additional Information

#DISNEYTECH

The hiring range for this position in Santa Monica is $95,300 to $127,800 per year and in New York is $99,900 to $133,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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Data Analyst

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