Description:

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!

What You’ll Do

IronArch is seeking an experienced Senior Data Analyst to support the Data Analytics, Measurement, and Ecosystem Strategy (DAMES) initiative within Veteran Experience Services (VES). The Senior Data Analyst will lead the ingestion, modeling, and analysis of operational and experiential data, refining CX measurement frameworks, and producing clear, insight-driven artifacts that guide VA leadership and product teams. This role will play a critical part in ensuring that decision-making across the VES portfolio is data-driven, Veteran-centered, and outcome-oriented.

Key Responsibilities

Lead data ingestion and modeling from multiple VA operational and feedback sources into enterprise data platforms.
Develop and refine CX measurement frameworks, aligning metrics to VES and VA strategic priorities.
Design, configure, and deploy enterprise surveys that capture Veteran and staff experience data, ensuring alignment with target audiences.
Engineer dashboards and reporting artifacts (PowerBI, Medallia, or similar) to deliver actionable insights to product teams and VA leadership.
Visualize system architecture and integrations to contextualize data flows, operational performance, and user impact.
Apply advanced analytics techniques (including NLP and AI-driven methods) to survey and operational data to surface trends and track change over time.
Collaborate with VA product owners and line managers to integrate insights into ongoing decision-making, backlog prioritization, and service delivery.
Ensure compliance with VA’s security, data governance, and accessibility (508) standards in all analytical outputs.

Requirements:

Public Trust Clearance or higher (ability to obtain and maintain required background investigation)

Preferred Experience

6–8 years of experience in data analysis, data modeling, or CX measurement, ideally supporting large-scale federal programs.
Strong proficiency with enterprise analytics and survey platforms (e.g., PowerBI, Medallia, Qualtrics, or similar).
Demonstrated ability to design and configure surveys and link survey outputs to operational dashboards.
Experience working within the VA data ecosystem (Summit, CXI, VEIS, or other VA platforms).
Knowledge of data modeling techniques, including SQL-based analysis and pipeline development.
Familiarity with NLP, AI, and advanced statistical methods to analyze qualitative and quantitative feedback data.
Skilled at visual storytelling through clear dashboards, diagrams, and reports consumable by both technical and executive audiences.
Experience working in Agile environments, delivering iterative analytical artifacts aligned to sprint goals.
Exposure to federal IT compliance requirements, including data privacy, Section 508, and security policies.

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Why IronArch Technology?

Awarded Best Place to Work 9 times!
Competitive compensation and market-leading bonus opportunities
Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
20 days of PTO accumulated per calendar year
11paid holidays
Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
Sabbatical programs
Company-paid short- and long-term disability
Company-paid life insurance
Voluntary life, accidental and indemnity income replacement benefits
Professional development reimbursement
Health club reimbursement
Matching donation program and annual philanthropic activities
Pet insurance
And more!

Apply today to learn why IronArch Technology has been recognized as “Best Place to Work” for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.

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