Overview

The Data Analyst role involves a wide range of activities related to content creation, data analysis, and customer support for USCIS. The position requires strong research and analytical skills, proficiency in Microsoft Office Suite, and the ability to provide insightful solutions based on data analysis and support to senior management and leadership within USCIS. The decisions you assist in making provide our leaders with life changing decisions that affect our national security.

FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment.

Work Schedule and Location:

Hybrid: This full-time onsite position will work Monday through Friday. The office is location at 590 Capitol Gateway Dr, Camp Springs, Maryland.

Responsibilities

Assisting in writing content for Contact Center scripts, fact sheets, Hot Topics, USCIS Internet and intranet sites, and other USCIS products
Analyze data collection gaps and recommend modifications for collection methods, serving in an advisory capacity at times
Develop and present a wide range of complex visualizations and data analysis results and findings to executive management and external audiences
Updating and revising existing Contact Center scripts, fact sheets, guides, Hot Topics, and USCIS web content in accordance with changes in immigration and nationality law, regulations, policy, and USCIS business processes
Lead and coordinate the planning, development, and administration of data for utilization, storage, cleaning, conditioning, and retrieval of data for complex projects
Lead and coordinate the design and development of analytics for complex data projects in-volving broad and varied subject matter
Monitoring the USCIS website, identifying changes, and updating the USCIS Gateway System as needed
Providing customer support for the Service Request Management Tool (SRMT) by creating usernames, activating, and deactivating accounts
Creating and editing SRMT macros and forms matrix
Conducting research and working with OPA staff to obtain information for writing and updating USCIS products
Maintaining and tracking daily status reports on tasks and projects, providing status updates to USCIS management
Providing English/Spanish language translations for online document script within EXA
Assisting with data collection and reporting for call monitoring and quality assurance projects
Performing data collection using quantitative and qualitative analysis to study and evaluate program needs
Using Microsoft Office Suite to produce statistical data reports, charts, and presentations
Preparing presentations and management briefings
Conducting research to assist program needs
Assisting in the preparation of management reports, defining and evaluating problems, and recommending solutions

Qualifications

Associate’s degree in mathematics, General Business, Economics, Computer Science, Information Management, or Statistics or Business Administration
3+ years of experience working as a Data Analyst, Business Data Analyst, or similar role
Technical experience with data models, database design development, data mining, and segmentation techniques
Experience with reporting packages, databases (SQL, etc.), and programming (XML, JavaScript, or ETL frameworks)
Experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.)
Experience in collecting, organizing, analyzing, and disseminating information
Experience with queries, report writing, and presenting findings
Must pass DHS suitability
Must be a US Citizen

Why Join Our Team

Benefits

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

Health Insurance
Dental Insurance
Vision Insurance
Long-term and Short-term Disability Insurance
Life Insurance
401(k) Plan
Holiday Pay
Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.

Pay Range (Compensation will be determined based on the candidate's skills, qualifications, experience, and other relevant factors)

$ 60,000.00 - $ 62,000.00 /Yr.

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Data Analyst

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