JOB DESCRIPTION

Job Title: Operations Intelligence Analyst

Department: Global Ops Services

Date: September 2025

Location: Remote

Reports To: VP, Global Ops Services

POSITION SUMMARY

The Operations Intelligence Analyst reports to the Vice President of Global Operations Services and supports the Operations Leadership team by providing insights to help drive operations performance and profitability. This position will be responsible for developing reports, compiling data across multiple systems, and driving insights from the restaurant level through overall portfolio trends. This role plays a valuable role in helping to drive the performance of the Church’s Texas Chicken portfolio, and the candidate will need to be comfortable presenting to the executive/leadership team.

ESSENTIAL FUNCTIONS

Develop and maintain recurring reporting to support operations leadership
Strong ability to analyze data, identify trends, and provide actionable business insights.
Consolidate data from various sources to provide standardized access to essential business metrics for stakeholders
Track and document key restaurant-level attributes and operational alignments
Create ad hoc reports for company and/or franchise executives as needed.
Ensure the integrity and accuracy of data as well as related platforms, programs, and systems.
Provide regular updates to senior executive management regarding strategic initiative progress and performance.
Investigate consistent deficiencies in restaurant performance on both a micro and macro level.
Evaluate Return on Investment (ROI) from operational initiatives to measure financial impact, efficiency gains, and overall business value.
Excellent communication and presentation skills to interact with stakeholders at all levels of leadership.
Work with leadership, internal departments, and third-party vendors to determine and meet data and reporting needs.

QUALIFICATIONS & CORE COMPETENCIES

Minimum of three (3) years of database administration and/or business intelligence experience.
User knowledge of SSAS Tabular data model tools, including SQL, Power Query, and/or Power BI, preferred.
Able to manage multiple competing projects, prioritize, and meet challenging deadlines.
Demonstrates effective planning and organizational skills and exceptional attention to detail.
Excellent written and verbal communication skills to create correspondence, emails, memos, and summaries, as well as prepare and execute presentations in a clear, concise manner.
Ability to work in a fast-paced, high-volume, and often demanding corporate environment where one must work well under pressure
Show a sense of urgency, remain flexible, and both effectively and quickly adjust to shifting priorities and conditions.
Experience in the restaurant and Retail industries preferred, particularly in restaurant management and/or corporate administration.
Expert fluency in Microsoft Office Suite (Excel, PowerPoint, Power BI, Word, and Outlook).
Experience with cloud-based data/document-sharing platforms such as FTP, Microsoft OneDrive, SharePoint, and/or MS Teams.
Strong interpersonal skills to work collaboratively with other departments and third-party vendors to accomplish strategic goals, complete special projects, and maintain positive working relationships.

Competencies:

Critical Thinking – Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.

Influencing Others – Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions.

Initiative – Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.

Innovative and Creative – Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems.

Managing Execution – Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Negotiating – Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others’ views and empathizes.

Relationship Management – Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

People Leadership – Provides guidance and direction to team members and sets expectations accountability for standards of performance. Serves as a role model to staff and other team members for creating a respectful, productive work environment. Serves as one of the main drivers of the company’s mission, values and culture, as well as be an advocate for the employees and business alike.

Physical Requirements:

Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

Church's Chicken

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