Our client, a Japanese leading supplier of advanced pneumatic equipment is now looking for a Customer Service / CRM & Data Analyst – Sales Planning

【Location】Elk Grove, IL

【Position】Customer Service / CRM & Data Analyst – Sales Planning

【Compensation】$60-80K + Bonus

【Hiring Syle】Full-time/Onsite

Responsibilities:

Serve as a primary contact for customer inquiries, ensuring timely and professional responses.
Manage and maintain the CRM system, ensuring accurate and up-to-date customer records.
Develop and qualify new sales leads from available resources such as email inquiries, website inquiries, and online store orders.
Build, organize, and maintain leads lists within the CRM for targeted outreach and follow-up.
Collaborate with the sales team to analyze Point-of-Sale (POS) reports provided by key customers.
Identify sales trends, market opportunities, and forecast product demand.
Assist in creating proposals and product recommendations based on customer needs and data-driven insights.

Qualifications:

Bachelor’s degree in Business, Marketing, Data Analytics, or a related field (or equivalent experience).
3+ years of experience in customer service, CRM administration, or sales support roles.
Strong analytical skills with proficiency in Excel and/or other data analysis tools.
Experience with CRM platforms (e.g., Salesforce, HubSpot, or similar).
Excellent communication and interpersonal skills.
Highly organized with strong attention to detail and ability to manage multiple priorities.
Knowledge of pneumatics, machinery, mechanics, or industrial business is a plus but not required.
Self-motivated with a willingness to learn and develop product knowledge.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

Experience:

Ability to Commute:

Work Location: In person

Leverages U.S. Inc. (Shigotosagashi.com)

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