Not a Remote Position

Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. We recognize that in order to meet the needs of our communities, we must represent our communities. This is a journey, and we pledge to do more than simply check the box.

The Business Intelligence Analyst I will play a vital role in supporting data-driven strategies across the organization. This position will be responsible for gathering, analyzing, and interpreting data from a variety of sources to empower business leaders with actionable insights. Working under the guidance of senior analysts and departmental leadership, the BI Analyst I will utilize industry-standard tools such as Tableau to create clear and impactful reports, dashboards, and visualizations.

The analyst will collaborate closely with stakeholders from multiple departments to understand business needs, translating them into effective BI solutions. With a keen attention to detail and a commitment to data accuracy, this role will contribute to the continuous improvement of business processes, member experience, and organizational performance. The BI Analyst I will also be expected to adhere to data privacy standards and best practices, demonstrating a proactive and solution-oriented approach while working as part of a dynamic, collaborative team.

ESSENTIAL FUNCTIONS:

Develop, deploy, and support business intelligence and data analytics, interpret data, analyze results using statistical techniques and providing ongoing reports.
Support the data systems request queue, ensuring the needs of the business are being met in a timely and exceptional manner.
Gather and document line of business/department reporting requirements. Begin to lead the design and development of new and improved processes, tools and system enhancements to support business unit data requirements. Monitor production incidents to ensure business SLAs are consistently met.
Present information to project management teams, lines of business and organizational leadership through reports, data visualization, and statistical analysis.
Provide direct end-user training on data reporting, use and procedures of visualization tools.
Filter/clean data by reviewing reports and performance indicators to locate and correct code problems.
Facilitate and create detailed documentation (design specification, data mapping, and data flow) as needed to support the data management and reporting processes.
Research best practices and analyze current processes, tools, system or database and make recommendations for development and system improvement.
Support other IT teams regarding data systems and data analytics.
Follow safety and security rules and regulations.
Perform other duties assigned by supervisor.
Occasionally respond to alerts or planned maintenance outside regularly scheduled hours

EDUCATION/CERTIFICATION:

Bachelor’s degree in Computer Science, Information Systems, Business Analytics, Mathematics, or a related field.

2+ years of experience as a Business Intelligence Analyst, Data Analyst, or similar role (preferably within the financial services or credit union industry).

EXPERIENCE REQUIRED:

Experience with BI tools such as Tableau, Power BI, Qlik, or similar tools
Knowledge of SQL for querying and manipulating data from databases (e.g., SQL Server, MySQL, or Oracle).

SKILLS/ABILITIES:

Strong analytical and problem-solving skills Attention to detail and a high degree of accuracy.
Familiarity with data visualization best practices and dashboard design.
Approach work with an attitude of continuous learning and improving; innate willingness to explore new technologies and concepts
Strong speaking, writing, and listening skills
Ability to work independently
Experience working in an office environment and navigating collaboration tools such as Microsoft Teams, and Outlook scheduling assistant and automatic replies to show consideration of others’ time
Ability to manage multiple work-streams, including emergency support tasks, and communicate roadblocks or concerns for maintaining progress on scheduled projects and tasks
Ability to work well in a dynamic and changing environment, and adapt quickly to new conditions and priorities
Ability to recognize and define problems, research and establish facts, communicate and resolve issues and problems promptly.
Adherence to relevant Financial Industry, Credit Union, and Cybersecurity/Data Privacy regulations, policies, and procedures to protect our members’ data and our organizational reputation

WORKING CONDITIONS

Standard office conditions
Low to moderate noise

This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Meritrust Credit Union

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