Data Analytics Specialist serves as initial support for the assigned EPIC application’s operation (transactional) data and reporting request. Reporting Analysts create and maintain reports, dashboards, and other data visualization tools. Works through assigned tickets/issues and resolves problems of a routine nature, performing updates or edits to existing data extracts and reporting or developing new routine extracts and reports.

Ability to create, update, analyze, share and validate data with consideration for the influence of missing information and outliers.
Communicates technology changes, optimizations, and upgrades to end users.
Responds and assists customers immediately upon request and follows up on previous interactions to ensure issue resolution, escalation, or issue closure as appropriate.
Serves as subject matter expert (SME) of Epic Reporting, Dashboards. Assist, investigate and solve reporting concerns with recommendations to clinical departments and hospital staff.
Able to effectively communicate with other end users and is perceived as approachable and reliable.

Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.

C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.

A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.

R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.

E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

SKILLS, KNOWLEDGE AND ABILITIES
? Ability to effectively build relationships with customers through positive interaction
? Ability to prioritize responsibilities and organize workload to ensure that timeframes are met
? Problem solving
? Listening skills/empathy
? Computer skills
? Accurate notes and records
? Attention to detail
? Ethical conduct
? Strong analytic abilities with demonstrated aptitude for quantitative analysis and attention to detail
? Ability to identify, analyze, and effectively address complex issues
? Ability to establish positive working relationships with a variety of individuals and promote collaboration
? Proficiency in Microsoft Office Suite
MINIMUM EXPERIENCE
? 2 years working in an EPIC or other EHR environment preferred.
MINIMUM EDUCATION
? High School Diploma or General Education Degree Required
Bachelor’s degree in Information Technology, Finance, Healthcare, or related field or equivalent education/experience
preferred
LICENSURE/CERTIFICATION
? Certification in EPIC Reporting or SQL preferred

? Certification in Power BI preferred

NOR-LEA GENERAL HOSPITAL INC

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