Description

We Play to Win!

Big goals. Big achievements. Big impact.

ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!

What We Offer:

Medical, Dental, and Vision start the first day of the month following your date of hire
401 (k) match
15 days paid time off and paid holidays, including 2 floating holidays
Career growth and advancement

IT Business Analyst

We are searching for an IT Business Analyst to provide application, project management and business process support to functional business units, franchise users, and the IT department. In this role you will gather and document business requirements, analyze processes, support commercial off-the-shelf (COTS) and custom applications, and partner with developers, testers, and vendors to deliver technology solutions using project management skills as needed. The IT Business Analyst ensures systems are optimized to meet business and franchise needs, and system enhancements are successfully implemented.

What you will do:

Gather, analyze, and document business requirements for new functionality, enhancements, and process improvements.
Translate business needs into detailed specifications, including workflow diagrams and mockups, for technical teams.
Support COTS and internally developed applications by troubleshooting issues, escalating to vendors or internal teams as needed, and ensuring resolution within established Service Level Agreements (SLAs).
Partner with stakeholders to evaluate business processes and coordinate initiatives that enhance revenue generation efficiency, automation, and cost savings.
Manage small to mid-size IT projects end-to-end, including scoping, planning, execution, and closeout.
Coordinate and communicate with development teams, testers, and business users on enhancements, upgrades, and fixes to ensure successful project completion.
Stay current with system changes, upgrades, and best practices, and communicate updates to stakeholders.
Regularly present on major brand initiatives and projects status, IT metrics to leadership and franchise network.
Prepare and maintain documentation, including process maps, requirement specifications, and training materials.
Work with other shared service teams for issue resolution.
Support the creation and delivery of communication plans, webinars, and user training sessions as required.

What you will bring:

Bachelor’s degree in a functional/business area supported or in a related information technology field, or equivalent technical knowledge and experience.
A minimum of 5 years of experience in a comparable position.
Experience with project management or a strong desire to learn and grow in project management responsibilities.
Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical stakeholders.
Solid understanding of IT solutions, systems, and processes, including familiarity with ITIL, Agile, or Kanban methodologies.
Strong analytical and problem-solving skills with the ability to anticipate needs and remove roadblocks.
Demonstrated ability to document business processes, requirements, and workflows clearly and accurately.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Customer-focused with the ability to build strong working relationships across departments and franchise operations.
Adaptability and intellectual agility to thrive in a changing business and technology environment.

Compensation Details:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At SMB, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is between $95,000 and $105,000.

Work Location: This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County.
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, ServiceMaster BioClean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.
We live by our purpose to Be there when you need us™. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com
California Applicants:
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Privacy Policy: https://www.servicemaster.com/california-applicant-privacy-notice/

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