Business Analyst - Customer Development

Summit Utilities, Inc. • Full-time • Little Rock, Arkansas, United States • $57.49k - $80.29k / year • 3m ago

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting hybrid opportunity for a Business Analyst - Customer Development based in Little Rock, AR.

The Business Analyst - Customer Development is a strategic role that leverages advanced analytical skills, technical expertise, and business acumen to support the Customer Development team in achieving Summit’s corporate growth objectives. This role requires a proactive, solutions-driven professional capable of driving process improvements, managing complex data systems, and collaborating cross-functionally to optimize workflows and deliver business value.

PRIMARY DUTIES AND RESPONSIBILITIES

Analyze, prioritize, and monitor sales leads and opportunities, ensuring efficient routing and timely processing while identifying trends to enhance the growth team’s performance.
Manage and optimize the creation, updating, and assignment of SAP leads and opportunities, ensuring data integrity and alignment with strategic goals.
Develop, automate, and maintain reports and dashboards in C4C, S4, and other SAP systems to support data-driven decision-making.
Oversee the creation and tracking of G6 notification requests for address and work order creation, ensuring seamless execution by internal or contract service crews.
Participate in and lead project initiatives to enhance the functionality and efficiency of Summit’s SAP systems, including C4C and S4, using business process analysis techniques.
Collaborate with construction crew leaders and contract service managers to collect, analyze, and report on completed and scheduled work orders, driving operational efficiency.
Support Customer Development Representatives with meter station requests and oversee the creation and management of JIRA tickets for issue resolution.
Partner with Engineering and Operations teams to secure and track project routing approvals, while ensuring timely creation and completion of work orders for growth initiatives.
Compile, analyze, and visualize datasets to track progress toward Summit’s corporate growth goals, creating actionable insights and executive-level presentations.
Design and implement process optimization initiatives in collaboration with Customer Development leadership, focusing on scalability and efficiency.
Leverage advanced analytics and business intelligence tools to identify trends, inefficiencies, and opportunities for improvement across business processes.
Collaborate with IT to design, develop, and maintain integrated reporting systems and dashboards that support Customer Development objectives.
Ensure contract compliance and record retention policies within the Customer Development department, adhering to regulatory standards and best practices.
Act as a cross-functional liaison, addressing interdepartmental challenges and streamlining workflows to achieve organizational efficiency.
Mentor and train new Customer Development employees in systems, tools, and best practices, fostering a culture of continuous improvement. Coordinate departmental involvement in industry and community organizations, managing sponsorships and special events to support growth initiatives.

EDUCATION AND WORK EXPERIENCE

A Bachelor’s degree in Business, Computer Information Science, Computer Science, Information Systems, Marketing, or a related field is preferred.
3-5 years of experience in business analysis, data analytics, or a related field, with a preference for experience in natural gas or electric utilities. Proficiency in SAP, Oracle, or similar ERP and familiarity with data visualization tools such as Power BI.

KNOWLEDGE, SKILLS, ABILITIES

Proven expertise in data analysis, visualization, and reporting, with advanced skills in Excel and other data analytics tools.
Strong understanding of CRM systems and their integration with business processes.
Experience with process mapping, business process re-engineering, and implementing scalable solutions.
Advanced problem-solving skills, including the ability to analyze complex datasets, identify trends, and develop actionable insights.
Strong interpersonal and leadership skills, with a proven ability to influence and collaborate across all levels of the organization.
Excellent written and verbal communication skills, with the ability to simplify complex information for diverse audiences.
Highly organized, self-motivated, and capable of balancing multiple priorities in a deadline-driven environment.
Familiarity with natural gas distribution systems and operations is a plus.
Demonstrated success in managing cross-functional projects and driving organizational change. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and project management tools such as JIRA or Trello.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.