Customer Ops Data Analyst
- The Data Analyst plays a critical role in driving revenue growth by ensuring the accurate and timely execution of drop ship and e-commerce product data across key accounts. You are responsible for leading drop ship assortment reviews and meeting seasonal item setup deadlines to allow for seamless order placement. Your oversight of wholesale costs and chargebacks provides actionable insights that support financial accuracy and operational efficiency. Additionally, you manage purchase orders and invoice payments to ensure the uninterrupted flow of essential goods and services, contributing to the overall success of the supply chain and customer satisfaction.
What You'll do:
- Lead regular drop ship meetings with Sales, Customer Service, and Demand Planning to review assortments and optimize performance.
- Generate and analyze wholesale reports to monitor costs, compliance, and operational efficiency.
- Provide seasonal and ad-hoc data and assets to Sales Teams and Wholesale Customers.
- Ensure approved assortments and data feeds are accurately executed for drop ship programs.
- Build and maintain effective cross-functional relationships to streamline data flow.
- Assist with onboarding and approval of new Drop Ship/E-Commerce customers.
- Conduct operational analysis of drop ship forecasts, sales, and productivity.
- Learn, develop and share additional business intelligence & reporting capabilities within the wholesale operations space.
- Support transactional readiness and digital shelf initiatives.
- Contribute to planned and ad-hoc business projects.
- Manage purchase orders and invoice payments to maintain continuity of essential goods and services.
- Revenue growth from drop ship customers by aligning Sales and Operations Planning.
- Item setups completed without errors across drop ship and e-commerce platforms.
- Accurate and on time delivery of regular reports to enable the business to understand the cost to serve customers and chargebacks to improve operational efficiency.
- Accurate and on time delivery of data requests to trouble shoot drop ship errors.
What You'll Bring:
- 1–2 years of experience in data analysis and reporting.
- Strong proficiency in Microsoft Excel; familiarity with other Office applications.
- Operationally minded: motivated and able to learn and understand end-to-end processes.
- Excellent written and verbal communication skills.
- Proven ability to collaborate cross-functionally.
- Strong analytical, organizational, and problem-solving abilities.
- Self-starter with the ability to work independently and manage multiple priorities.
- Experience handling confidential data in regulated environments.
- Customer-focused mindset with effective decision-making skills.
Disclaimer
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.
This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.
As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment', complying with local legislative requirements.
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.
This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.
As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment', complying with local legislative requirements.
