Role Overview
The Operations Analyst is responsible for analyzing, optimizing, and improving the operational processes within the Operations department.
The role involves collecting and analyzing data to support decision making, identifying inefficiencies, and providing actionable insights.
The Operations Analyst works closely with the internal stakeholders to streamline processes, improving productivity and enhance overall business performance.
The Operations Analyst should have a good understanding on Operations processes and business rules regarding Insurance products across all insurance lines of business
Role Responsibilities
Performance Monitoring
Data Analysis
Gather, analyze and interpret data from various sources to identify trends, patterns, and insights that drive operational improvements.
Process Improvements
Business Insights
Good understanding of the Operations processes, besides being able to provide sound technical advice/training on Operations matters, also able to provide meaningful Operations perspective in process/system design/controls. To also review and approve policies of higher risk profiles, and ensure business processes are well documented in SOPs.
Business Collaboration
Reporting
Technology & Tools
Compliance & Quality Control
Role Competencies | Experience & Skills
Education & Qualifications
Bachelor’s degree in business administration, Operations Management, Data Analytics, Insurance, or a related field.
Professional certifications in Lean Six Sigma, Business Analysis, or Data Analytics are a plus.
Experience
3–5 years of experience in operations analysis, preferably within the insurance industry.
Proven experience in process improvement, data analysis, and performance monitoring.
Familiarity with insurance products and operational workflows across multiple lines of business.
Technical Skills
Proficiency in data analysis tools such as Excel (advanced), SQL, Power BI, Tableau, or similar.
Experience with process mapping tools (e.g., Visio, Lucidchart).
Strong understanding of operations systems and databases used in insurance operations.
Knowledge of automation tools or RPA is advantageous.
Business & Analytical Skills
Strong analytical and problem-solving skills with the ability to interpret complex data sets.
Ability to identify inefficiencies and recommend practical, data-driven solutions.
Solid understanding of business rules and regulatory requirements in insurance operations.
Communication & Collaboration
Excellent written and verbal communication skills.
Ability to present insights and recommendations clearly to stakeholders at various levels.
Strong interpersonal skills to collaborate effectively with cross-functional teams.
Compliance & Quality
Other Competencies
Self-starter with a proactive mindset and continuous improvement orientation.
Ability to manage multiple priorities and work under pressure.
Comfortable working in a fast-paced, dynamic environment
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