Compliance Data Analyst

LifeMoves • Full-time • Santa Clara, CA, US • 1m ago

Description

ABOUT LIFEMOVES

LifeMoves is the largest provider of interim housing and support services in the Bay Area. Last year LifeMoves serviced over 7500 clients and returned over 2,000 people to housing and stability for 86% of families and 67% of individuals who engaged in their programs. With over two dozen and counting interim housing and service communities from Daly City to San Jose, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through both site-based programs and community outreach that teaches and reinforces skills that clients need to return to and sustain stable housing.

POSITION PURPOSE

The Compliance Data Analyst will use the Homeless Management Information System (HMIS) and LifeMoves’ internal Salesforce system (Voyager) to provide timely and accurate data for deliverables within the Grants, Contracts, and Compliance (GCC) team or the larger Development team. Data will be requested for recurring contractually obligated reports, scheduled and unscheduled funding applications, and ad hoc requests. The Compliance Data Analyst will also participate in regular data audits and data documentation projects, as well as assist the Data and Compliance Manager with HMIS user management. A successful analyst will collaborate closely with staff across the organization to understand and fulfill reporting needs, communicate effectively, and deliver excellent customer service to stakeholders.

This role qualifies for a hybrid schedule (a minimum of two days in the office and a maximum of three days remotely).

Essential Job Responsibilities

Data request management:

Collaborate to monitor the data request ticketing system.
Determine the scope and timeline of requests, and follow up with requesters as needed.
Obtain the requested data from the HMIS and/or Salesforce system, clean and standardize the data, and answer specific questions using Excel tables, pivot tables, or prebuilt database reports.
Follow up with requesters to ensure their needs are met in a timely manner; document any issues and revise processes as necessary for improvement.

Reports Management

Collaborate with other GCC staff to monitor deadlines and work progress for regularly scheduled reports within the assigned portfolio of work (e.g., one county or program type).
Obtain requested data from the HMIS and/or Salesforce system, clean and standardize the data, and address specific questions using Excel tables, pivot tables, or prebuilt database reports.
Enter the completed data into spreadsheet templates or online report forms.
Document completed reports in Salesforce and the internal filing system for the assigned portfolio of work.
Collaborate with GCC and Impact & Learning teams to develop consistent definitions and approaches; document analysis and reporting processes.

Data clean-up and other duties as assigned. Assist with data clean-up projects as

needed to ensure efficient, accurate data reporting. Assist with HMIS user management and

HMIS-related requests from system administrators.

Qualifications

QUALIFICATIONS

Needed Qualifications

Intermediate skill in Microsoft Office suite, including Word and Excel
Basic experience in searching databases and retrieving requested data
Excellent communication skills
Ability to work on a team with diverse individuals
Strong attention to detail and ability to detect discrepancies

Preferred Qualifications

Prior experience using Salesforce or similar CRM software
Experience with social service nonprofit work, or lived experience of receiving social
services
Customer service or training experience

Skills

Deadline-oriented and adept at managing dynamic priorities
Self-sufficient and able to work independently while discerning when to seek further

guidance

Flexible – open to new ideas, strategies and methodologies
Committed to collaborative teamwork and the LifeMoves mission and values
Familiar with general issues of homelessness, and LifeMoves mission, programs and

operations

Working Conditions

Full-time position, hybrid working environment.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adult professionals. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

Compensation And Benefits

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685- 5880.