Data Analyst

Kforce Inc • Contract • North Palm Beach, FL, US • $35 - $40 / hour • 1d ago

Responsibilities

Kforce has a client that is seeking a Data Analyst to support client initiatives. This role is onsite in Juno Beach, FL. Key Responsibilities: Technology Experience Score (TXS) Analytics:

Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029
Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights

Customer Experience Data Integration

Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view
Supporting action prioritization through data-driven insights

IT4U Initiative Support

Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts
Engaging with monthly IT4U Influencer Forums and developing pertinent communications

Collaboration & Communication:

Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights
Promoting a customer-first, data-driven culture within TSO teams

Requirements

3-5 years of experience in analytics, ITSM, or digital experience
Familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal
Strong communication and cross-functional collaboration skills are essential

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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