Job Description
As a Reference Analyst, you will play a key role daily in supporting Sage Intacct’s Customer Reference Program, which connects prospects and clients with references to build trust, drive revenue growth, and share best practices. To thrive in this role, you’ll manage inbound requests, maintain the reference database, and work closely with Sales, CAMs, Marketing, Professional Services, Communities, and the Customer Advisory team to ensure timely, high-quality fulfillment that impacts deal progression and customer engagement. The role also involves presenting program updates and best practices to Sales teams and coordinating directly with customers to support reference activities.
*This is a hybrid office environment that meets 3 days a week in either Atlanta, Lawrenceville, Austin, Portland, or San Jose*
Key Responsibilities
Manage and fulfill customer reference requests to support Sales and deal progression.
Connect prospects with relevant customer references and success stories.
Maintain the reference database and provide metrics on program impact.
Collaborate cross-functionally with Sales, Marketing, and Customer teams to identify new references.
Contribute to campaigns, events, and initiatives that expand the reference program.
Support ad hoc projects, including award nominations, content updates, and system enhancements.
Requirements:
3+ years in customer marketing, sales enablement, or CRM operations.
1+ year in a sales or customer-facing role.
Strong organizational skills and ability to manage multiple priorities.
Comfortable presenting to Sales teams and engaging directly with customers.
Experience with Highspot, TrustRadius, G2, or Chorus AI is a plus.
Perks? We have plenty.
Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
Comprehensive health, dental, and vision coverage.
401(k) retirement match (100% matching up to 4%).
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
5 days paid yearly to volunteer (through Sage Foundation).
$5,250 tuition reimbursement per calendar year starting 6 months after the hire date.
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
Library of on-demand career development options and ongoing training offerings.
What it’s like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software
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Office Location
Atlanta;San Jose;Austin;Beaverton
Advert
Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/
