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Data Analyst - Customer Experience Insights

Kforce Inc • Contract • Englewood, CO, US • $45 - $58 / hour • 1d ago

Responsibilities

Kforce is partnering with a major telecommunications provider in Greenwood Village, CO to help expand their Customer Experience Strategy team. We're seeking a Data Analyst III with a passion for storytelling through data, who thrives on uncovering customer insights and driving product and experience improvements. This role will be instrumental in shaping future customer-facing initiatives by analyzing raw feedback from multiple channels (Reddit, App Store, Google Reviews, etc.) and surfacing actionable trends for internal teams. Key Responsibilities:

Aggregate, analyze, and interpret unstructured customer/employee feedback from various platforms
Identify trends, pain points, and opportunities for product or experience enhancements
Collaborate with UX and Product teams to inform strategic decisions
Present insights in clear, visual, and actionable formats using Tableau, Excel, and OpenSearch
Create recommendation reports and surface data-driven ideas for improvement
Help develop a forward-thinking analytics process with an eye toward AI and automation tools in the future

Requirements

5+ years of experience in data analysis, customer insights, or UX research-related roles
Strong ability to turn raw data into meaningful stories and actionable strategies
Experience with Tableau and Excel (pivot tables, advanced functions)
Comfortable with large datasets; ability to interpret SQL-based data (no querying required)
Familiarity with customer review platforms (e.g., Reddit, App Store, Google Reviews)
Background in UX/UI, product, or customer experience analytics is highly preferred
Curious, proactive, and solutions-oriented mindset

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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