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Business Operations Analyst

QTC Management, Inc. • Full-time • San Antonio, Texas, United States • $59.89k - $81.54k / year • 3h ago

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.

Leidos QTC Health Services is seeking a Business Operations Analyst in our Reserve Health Readiness Program. You will perform activities that drive efficient planning and execution of enterprise financial and resource investments across various functions, including but not limited to operations, program management, business finance, and/or contracts.

Primary Responsibilities

Document quality issues and performance measures for management review
Analyze data and observations and write result summaries to validate deviations from existing standards
Recommend modifications to existing standards, methods, or procedures
Interact with operations, IT personnel and supervisors
Review, analyze, and implement processes and report trends to promote customer satisfaction
Compile strategic information and develop reports to monitor quality effectiveness of automation
Ensure compliance and understanding of quality requirements
Manage special focused projects and make recommendations as appropriate
Mentor and train team members and provide resource support with daily tasks

Required Qualifications:

Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education
2 to 4 years of experience in a related field required
Strong skills with MS Office, especially Excel
Advanced/Mastery experience with Excel and Tableau a plus
Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Preferred Qualifications:

Solid analytical, data analysis, problem-solving and presentation skills
Self-motivated with strong organizational, follow-up and multi-tasking skills
Excellent customer service and interpersonal skills
Ability to utilize various project management methodologies and tools to coordinate and manage projects
Strong Written and verbal communication skills
Ability to quickly foster relationships and credibility at all levels of the organization

Additional Information:

Typically, works Monday - Friday 8:00 am - 4:00 pm
- Must be able to work and support multiple time zones
- Central Standard Time Preferred
- Remote
Travel requirements: 20%

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.