Data Analyst - ServiceNow Configuration & Asset Management
Pay Rate: $50.00/hr to $57.00/hr
Location: Atlanta, GA - Hybrid - 3 days working only
Duration of Contract: 5 Months (Chances of Extension)
Hours/Week: 24 hrs - 3 days per week. Generally Eastern Time working hours, with some early starts for European calls. Atlanta based (hybrid work Model).
Job Description:
• Work with stakeholders across the business to generate data to populate the ServiceNow system to support company separation, with a focus on CMDB, referencing other sources where required.
• Extract data from a range of systems and spreadsheets. Map the data into appropriate templates, developing new templates where required. Validate the data against existing model data (and other data) in the ServiceNow CMDB.
• Conduct additional independent research where necessary, with a specific focus on equipment model data.
• Support the mapping of CMDB data to other ServiceNow data elements and organizational structures
• Work with the Service Management team to ensure that data is successfully uploaded into ServiceNow and is accessible for company information purposes and ITSM processes.
• Provide occasional data analysis support to other workstreams.
Essential:
• Delivery focused data analyst
• Analytical thinking & problem solving. Able to reframe challenges and find innovative solutions to problems.
• Excellent stakeholder management
• Clear communicator
• Advanced data modelling / data analysis skill - demonstrable understanding of data modelling and relationships in software systems.
• Experience of managing complex system data updates and understanding of associated challenges.
• Knowledge of CMDB, APM and asset management databases and relevant challenges.
• Ability to run queries and make updates on large data sets.
Ideal Candidate for this position:
• ServiceNow certified BA
• Understanding of ITIL and ITSM processes.
• Experience of data modelling with CSDM in ServiceNow for a broadcast / media production organization.
• Understanding of broadcast and media technology.
• Experience of managing technical asset audits.
