Dispute Research Analyst

Tailored Management • Contract • Indianapolis, Indiana, United States • $29 - $33 / hour • 10h ago

Job Title: Dispute Research Analyst
Location: Indianapolis ,IN
Pay Rate: $33/hour
Duration: 12 + months contract with possibility for an extension or conversion to FTE

The hours are between arrive 7:30 a.m. - 8:30 a.m. to 5 p.m. (Will work 8 hours with minimum 30 minutes lunch) There may be workshops or training that will require you to be on-site in addition to 3 days a week.
3 days a week on-campus. Core day is Wednesday on campus, other 2 days to be determined. Also, the weeks when there are holidays the schedule on-campus is TBD.

Job Description:
The Dispute Research Analyst is critical in resolving complex customer invoice disputes. This role manages, organizes, and analyzes data or other information. This person acts as a resource in providing information to others to implement solutions. Critical thinking, originality, and ingenuity are required to take the team to the next level.

Research and analyze pricing and contract data.
Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
Develop and understand contract components, including sales and service data.
Investigate and provide recommendations to resolve invoicing issues.
Maintain reporting and insights to ensure accurate root cause analysis.
Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.

Who You Are:

Bachelor's degree in finance, accounting, or related area study
Three years of analytical experience
Substantial Contract to Cash experience in SAP

Preferred Qualifications:

Basic understanding of contracts
Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goals
Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishing strong collaborative relationships within and across diverse teams
Able to assess complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes
Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customer
Comprehensive computer skills including advanced MS Excel & Google Suite
Demonstrated sound judgment and decision-making

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