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Salesforce Business Analyst

Indotronix International Corporation • Remote (Albany, New York State, United States) • $45 - $60 / hour • 6d ago

Senior Salesforce Business Analyst

Pay Rate: $45 - 60/hr

General Guidance for Expected Years of Experience: 7+ years

Primary Responsibilities, and Minimum and Preferred Qualifications

What skills are needed to be successful in this role?
The successful candidate will need to have the following skills:

Experience translating business needs into formal requirements
Experience creating functional and technical documentation
2 Years Experience doing functional design and requirements in Salesforce
Experience with Salesforce Sales and Service Cloud
Experience with Salesforce Lightning capabilities and familiarity with what can be accomplished using Flows, Approval Processes, and other Salesforce automations
Ability to create reports in Salesforce
Familiarity with Salesforce data models and metadata
Ability to communicate technically complex concepts in easy-to-understand terms
Ability to communicate effectively and clearly with both technical and non-technical staff
Ability to focus on details to create a reliable and accurate work product
Experience establishing, documenting, and maintaining procedures and processes
Experience with relational databases and complex data structures; ability to create basic SQL queries
Knowledge of end user data manipulation tools
Knowledge of report creation tools
Strong organizational and time management skills
Ability to facilitate internal end-user training on new or substantially modified systems
Ability to facilitate User Acceptance Testing sessions
Experience triaging bug and enhancement tickets and helping to diagnose system problems
Knowledge of data security and encryption
Ability to keep up with IT advancements

Are there any specialized skills that must be present for the position to be successful?

Excellent organizational skills
Highly motivated self starter
Ability to balance multiple assignments and prioritize competing demands
Ability to work both independently and with teams
Resourcefulness and ability to devise creative solutions to problems

Are there any skills that the resource needs at start of engagement?

Strong Salesforce software expertise
Experience with Jira

Certifications and qualifications, including education/degree

Bachelor's degree in Information Systems or related field and two years experience in systems analysis work; or

Associates degree and five years of experience in systems analysis work;

Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

IT systems that will be used