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DEVELOPER

Duke University • Durham, North Carolina, United States • 6d ago

Work Arrangement:

Requisition Number: 262897

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

Personnel Area: HEALTH SYSTEM

Date: Oct 29, 2025

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Job Description

Primary role: This person in this role will be responsible for the development, maintenance, and operations of the ServiceNow platform with a focus on HR Service Delivery application for Duke University Health System and Duke University. The preferred candidate should be a skilled, experienced Developer and ideally have experience with ServiceNow operations, configuration, and customization along with experience in working with HR and/or HR Service Delivery . The preferred candidate should be experienced in working in a diverse development environment supporting an enterprise application. The preferred candidate would also have experience in Agile development methodologies.

Essential tasks/responsibilities:

Ensure smooth and top-quality delivery of projects in collaboration with the project manager and the project team.

Collaborate & communicate with HR partners on requirements improvements & delivery of improvements to HR Service Delivery application

Participate in the full software development life cycle: Analysis, Design, Development, Testing, Documentation, Training and Operational Support.

Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters.

Insight on functional and non-functional requirements related to the technical delivery of the project.

Perform ServiceNow implementation tasks including but not limited to configuration, integration, custom programming

Develop and document best practice approaches and reusable assets.

Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test.

Document and follow established processes for Operational and Agile/Project development work.

Perform system and application configuration and management.

Provide customer support for tickets assigned to the ServiceNow team.

Ensure smooth flow and support of high/critical tickets both during and after normal work hours.

Troubleshoot and resolve hardware and software problems.

Use SCRUM/Agile development methodologies

Proven success in development projects at an enterprise level

Knowledge and understanding of software architecture principles as applied to solutions and application architectures, specifically for portals, websites, and systems integration projects.

In addition to the above, a ServiceNow Developer will

Support all Agile/Scrum ceremonies including Grooming, Scrum, Release/Sprint planning, Demo and Retrospective, etc., and follow-up on action items from these meetings.

Multi-tasking skills to effectively balance Releases and Maintenance activities, managing ticket queues and meetings

Conduct Analyses for the adoption of new ServiceNow modules

Serve as a resource for staff, fielding questions and educating on best practices.

Proactively apprise management of emerging technical issues that may require attention.

Keep abreast of IT industry trends and best practices.

Ensure compliance with set Policies, Procedures, and Standards

Education:

Bachelor's degree in a related field or equivalent experience preferred.

Experience Preferred:

The preferred candidate will have minimum 2 years of ServiceNow experience and five years of related IT experience including:

Service Oriented architecture and web services integration via REST

AJAX, JavaScript

Integration (interfacing) of enterprise software systems

UI/UX design, Angular JS, HTML, CSS, Bootstrap, JSON, and JQuery

ServiceNow CSA certification

Strongly preferred candidates will provide evidence of completion of the following certifications/trainings :

Agile / SCRUM

ServiceNow HRSD Fundamentals

HRSD ServiceNow Implementation Specialist Certification

Any other ServiceNow Implementation Specialist Certification

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh