Product Analyst III

Primary Talent Partners • Contract • Charlotte, North Carolina, United States • $56 - $61 / hour • 1d ago

Primary Talent Partners has a new contract opening for a Product Analyst III with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension. This is a hybrid position - 3 days a week in office.

Pay: $56.28 - $61.28/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Description:

The Customer Digital Solutions teams strive to provide customers and employees an enriched experience that consistently exceeds their evolving expectations and improves their satisfaction with and perception of client.
The team focuses on delivering technology solutions across various experiences and channels such as Natural Gas, Outage, Transactional Customer Messaging (e.g. starting/stopping service), Billing & Payment alerts, Mobile App, Web, Contact Center Technology, and more.
Within these experiences there are dedicated teams that work to support the existing programs along with creating new ones.
The Product Analyst position will specifically be supporting a portfolio of efforts around Products and Services.
This role will work closely with the Product Owner and be responsible for collaborating with key stakeholders to capture requirements and ensure the business and supporting teams understand what's needed to be successful.
Aspects of the role may include working with analytics, new data elements, marketing teams, and other technology groups to develop holistic solutions to meet our customer and employee needs.
Additionally, this role will help create visibility of important objectives and processes while always keeping the end customer in mind.
This individual will be responsible for helping to provide a consistent and enriched experience to our customers by supporting ideation, listening to the voice of the customer, and listening to feedback from the business.
The person in this position will be responsible for communicating to internal stakeholders, ensuring key sponsors are kept informed and aware of the work the team is doing and partnering with the broader organization to communicate updates and value being delivered at enterprise level.

To start, this role will focus on two key elements of work:

Assisting in the One ecommerce effort. Write JIRA stories, engage stakeholders for future improvements and document future requirements.
Provide support for maintenance on existing apps and create / monitor metrics of use. This includes applications Service Navigator, TOU Enrollment, Solar Estimator and Outage Verification.

Assist product owner with user research and story writing Ability to perform three or more of the following key activities within a product team: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis Perform quality assurance tasks Support change management functions to ensure successful product implementation Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings

Workers at this level solve complex problems with some supervision. Incumbents are expected to develop advanced skills and the ability to work with greater independence. They effectively apply fundamental concepts and procedures to work that is fairly complex and varied. Provides analytical support to Product Owners or Product Managers engaged in the discovery, design and delivery of products.

Responsibilities:

Partner with the product owner to build business visibility through reports, processes, presentations, and other communication channels
Assist with user research and story writing
Obtain knowledge of and ability to perform any of the following key activities within a product team: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis
Develop and execute quality assurance plans
Support change management functions to ensure successful implementation of work
Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings
Utilize data to help teams develop and implement solutions
Help keep teams on track by ensuring outcome measurement
Work with enterprise partners to build empathy and understanding about our audience
Help consolidate user feedback, user research, employee feedback, etc.
Must be comfortable interacting and reaching out to various leaders and, at times, managing expectations across multiple business units at once
Be comfortable thinking quickly on your feet
Build rapport quickly with key leaders across the company
Work through ambiguity and be a self -starter who can easily set own deadlines and expectations for accomplishing key deliverables
Feel comfortable presenting and representing working software in front of large audiences
Eager to learn and ready to navigate complex landscape of products and services within

Required/Basic Qualifications:

Bachelors degree; in addition to required degree, six (6) years related work experience
In lieu of Bachelors degree(s) AND 6 year(s) related work experience listed above, High School/GED AND 10 year(s) related work experience

Desired Qualifications:

Ability to communicate effectively and succinctly across a variety of media including facilitation and presenting results to all levels of the organization
Attention to detail
Problem-solving and analytical abilities
Ability to handle multiple competing priorities
Deeply curious, always looking to learn and improve with a bias towards action
Ability to research and gather data
Collaborative in problem solving and working style to drive change through influence
Ability to define and quantify opportunities with minimal existing data
Experience writing business cases, presenting analysis and progress reports
Highly organized, process oriented individual
Experience creating and maintaining visual representations of ongoing data tracking activities and outcomes (i.e. through data dashboard)
Passionate about solving customer problems and appreciation for customer experience

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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