Creospan is a growing tech collective of makers, shakers, and problem solvers, offering solutions today that will propel businesses into a better tomorrow. “Tomorrow’s ideas, built today!” In addition to being able to work alongside equally brilliant and motivated developers, our consultants appreciate the opportunity to learn and apply new skills and methodologies to different clients and industries.
******NO C2C/3RD PARTY, LOOKING FOR W2 CANDIDATES ONLY, must be able to work in the US without sponsorship now or in the future***
Role Responsibilities:
- Design, develop, integrate, launch and maintain collections of data models, queries, reports and visualizations that support multiple use cases across customer journeys
- Work with various data sources, including customer interactions, feedback, and behavioral data, to identify trends, patterns, and provide actionable insights.
- Build and deploy predictive models to forecast customer behavior, identify potential issues, and optimize support processes.
- Create interactive and dynamic data visualizations that communicate complex insights to stakeholders.
- Work closely with customer service and operations, product, and engineering teams to integrate data insights into business decisions and drive customer experience improvements.
- Develop and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives.
- Continuously update knowledge of advanced analytics techniques, tools, and methodologies to ensure best practices are applied.
Minimum Qualifications
- Master's degree in Computer Science, Statistics, Mathematics, or related field
- 5+ years of experience in data analytics, Business intelligence, data science, or related fields.
- Experience working with operations functions, preferable in the customer experience or customer support operations space.
- Background and knowledge of CX and VoC space.
- Proficiency in programming languages such as Python, R, or SQL
- Experience with machine learning concepts and experience working with machine learning libraries and frameworks (e.g., scikit-learn, TensorFlow)
- Experience creating interactive dashboards with Tableau, Power BI, and others, with strong communication and presentation skills to deliver actionable insights.
- Experience managing time-sensitive projects through to completion while balancing evolving priorities and a diverse range of stakeholders
Preferred Qualifications
- Knowledge of natural language processing (NLP) techniques
- Familiarity with customer support software (e.g., Salesforce)
- Certification in data science or related field (e.g., Certified Data Scientist)
- Familiarity with agile development methodologies and version control systems such as Git.
- Experience working in the high-volume consumer electronics industry.
