IT Business Analyst

Creative Financial Staffing • Full-time • Kalamazoo, Michigan, United States • $65k - $85k / year • 3m ago

IT Business Analyst
Location: Kalamazoo, MI | Onsite
Employment Type: Fulltime | Permanent
Salary: $65,000–$85,000

We’re looking for a confident, hands-on IT professional to join our team as an IT Business Analyst. In this role, you’ll analyze infrastructure, manage vendor relationships, support reporting and data initiatives, and serve as the onsite point of contact for all technology needs. You’ll work across departments and with external partners to improve systems, drive efficiency, and support technology adoption in an industrial environment.

Why You Should Apply:

Lead technology initiatives that impact multiple departments.
Work for a family-owned, stable, and rapidly growing organization.
Collaborate with a team focused on operational improvement.

Key Responsibilities of the IT Business Analyst:

Analyze current IT infrastructure and recommend improvements.
Collaborate with vendors and use Power BI to deliver insights.
Serve as the onsite contact for hardware, software, and communications systems.
Manage relationships with software vendors and MSP.
Support integration of phone systems, file storage, and communication tools.
Assist in managing product roadmaps and system development plans.
Support cybersecurity initiatives and help identify and mitigate risks.
Partner with internal teams to implement tech-driven process improvements.
Travel occasionally to other sites.

Required Skills & Qualifications of the IT Business Analyst:

Applicable education, technical training, or equivalent experience.
Experience analyzing IT infrastructure and supporting end-user technology.
Familiarity with vendor management and SLAs.
Proven experience in IT hardware setup, troubleshooting, and warranty coordination.
Strong troubleshooting skills with Windows OS, Microsoft 365, and common business applications.
IT asset management.
Network support including IP, DNS, DHCP, switches, firewalls rules, and access points.
Strong collaboration and communication skills.
Ability to support technology adoption in operational environments.

Preferred/Bonus Skills of the IT Business Analyst: