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Contributes to T-Mobile’s success by driving advanced product analytics that inform and optimize broadband product strategy, execution, and performance. This role is responsible for delivering insights that enhance customer experience, accelerate growth, and improve operational efficiency. Collaborates closely with cross-functional partners, including Product Management, Data Engineering, and other key stakeholders, to analyze product metrics, uncover opportunities, and guide decision-making. Accountable for building analytical frameworks, defining key metrics, and communicating findings to executive and operational stakeholders. Within the Broadband organization, this role enables data-driven decisions by evaluating product adoption, customer behaviors, customer dynamics, and more.
This is a hybrid position required to be working in-office at least 3 days a week.
Product Analytics & Insights
- Develop and own analytical frameworks that measure broadband product performance, adoption, and customer behavior.
- Partner with product managers and business stakeholders to define success metrics, measure outcomes, and identify opportunities for growth and optimization.
- Perform advanced quantitative analysis (e.g., churn modeling, ROI, cost-benefit analysis, segmentation, retention forecasting) to support strategic decisions.
- Leverage customer, network, and market data to generate insights that inform product roadmap, feature prioritization, and experience improvements.
- Continuously monitor product health metrics, proactively identifying risks, anomalies, and opportunities.
Strategic & Cross-Functional Collaboration
- Collaborate with Product, Engineering and Cross-functional teams to evaluate performance drivers and recommend solutions aligned to organizational OKRs and Product KPIs.
- Provide actionable recommendations to stakeholders and leadership through compelling, data-driven presentations.
- Serve as a liaison between analytics teams and technical partners to ensure accurate and scalable data pipelines, dashboards, and reporting solutions.
- Maintain knowledge of broadband and fixed wireless industry trends, incorporating competitive and market insights into analysis.
Program & Project Contribution
- Support product launches, initiatives, and experiments by designing measurement plans, tracking performance, and reporting on outcomes.
- Translate business requirements into analytical deliverables, ensuring data accuracy, timeliness, and actionable output.
- Partner with engineering and network infrastructure teams to align on data requirements for gateways, provisioning systems, and broadband-related solutions.
- Contribute to enterprise-level analytics standards and governance, ensuring consistent methodologies and reporting across teams.
Professional Development & Team Contribution
- Foster a culture of data-driven decision-making across the Broadband Product team.
ing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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