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Data Analyst

BayOne Solutions • Contract • Milwaukee, WI, US • $40 - $42 / hour • 1w ago

Job Description:

Highly proficient at obtaining data from various online data sources and transforming, filtering, and manipulating as needed
Efficient at analyzing large amounts of data, and evaluating for trends, triggers
Must be able to communicate effectively in-person and remotely with a globally distributed multi-cultural team
Experience analyzing service issues or customer support records

Responsibility:

Analyze large datasets from service records, customer escalations, warranty data, and product quality reports.
Work with Excel to analyze and structure data and identify trends and root causes of defects, supporting product improvement initiatives.
Query databases using SQL (from scratch), Tableau, and other analytics tools to extract and manipulate data.
Build Power BI dashboards and Smartsheets from scratch for automated, real-time data visualization.
Develop and present insights to stakeholders, including leadership and cross-functional teams.
Automate data collection and reporting processes, ensuring timely and accurate updates.
ransform and interpret complex log data from scanners and devices for meaningful analysis.
Collaborate with global teams to improve data utilization and decision-making.
Drive thought leadership, guiding teams on how to interpret/leverage data for business impact

Required Education:

Strong database querying skills (SQL, Tableau, Power BI).
Proficiency in M365, Excel (x/vlookups, pivot tables), and Smartsheets.
Experience analyzing service records and customer support data and create dashboards in PowerBI and automate data refresh processes.
Critical thinking and problem-solving mindset, with a curiosity for uncovering insights.